Most people love a good Sherlock experience – playing detective, putting TV-learned sleuthing skills to work and solving a mystery.
But when the mystery doesn’t present enough information to be solved, interest dwindles and the detectives are left with a cold case.
When Tom C., Group Rental Manager in London, received a lead on a rental mystery, he closed a cold case and earned a lifetime customer.
Continue reading The Case of the Missing Passport
Anyone with kids can attest, traveling with little ones can be stressful.
Many parents have a plan of attack to wrestle their kids into car seats and make the ensuing drive a bit easier. There’s trusty Goldfish crackers, a lively Disney sing-along or a portable DVD player.
But what happens when your mom-mobile breaks down and ends up in the shop leaving you, and your five children, in the lobby of an Enterprise looking for a rental?
Leave it to Nick L., Branch Rental Manager in Tampa, to answer this question and calm a flustered parent while solving her transportation needs.
The customer thanked Nick by calling him her “guardian angel,” and she wrote a heartfelt letter of appreciation.
Continue reading Kids, cars and customer service
Misplaced driving glasses.
Flat tire on the rental car.
Thousands of miles from home.
Imagine a scenario where you face all these obstacles. The panic and frustration could send even a well-seasoned traveler into a tailspin.
When a customer recently found himself in this exact situation, he turned to Southern California’s Administrative Representative Connie J. Connie’s diligent service put the customer at ease, solved his issues and earned his loyalty for life.
Continue reading A series of unfortunate events
Puerto Rico Return Agent provides exceptional customer service.
Six months ago, Hurricane Maria battered Puerto Rico leaving mass destruction in its path.
In the weeks following the storm, Enterprise employees worked tirelessly to ensure the business could get customers where they needed to go.
Today, many residents are still feeling the effects of the storm. According to Puerto Rico’s Power Authority, 103,000 people are still without electricity.
Continue reading Dead battery recharges customer’s love of Enterprise
One employee receives accolades for her customer service after record snowfall hits Atlanta.
1968 was a record-setting year in Atlanta. That year the city reported seven snow days.
Keep in mind, snow days are counted when there’s at least 0.1 inch of frozen precipitation. With an average annual snowfall only reaching 1.9 inches, it’s safe to say the city doesn’t frequently experience extreme winter weather.
But this past December was an exception to the rule as record snowfall hit the Atlanta area – where some saw more than six inches of snow.
Continue reading A Southern Snowpocalypse
How one branch manager helped a customer forget illness and find happiness.
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions.
In this segment, North Palm Beach, Florida Branch Manager Michael M. tells us how he helped a customer fulfill the one remaining adventure on her terminally ill friend’s bucket list. Michael stepped up to the challenge and exceeded the customer’s expectations, and she later wrote a note of appreciation for his compassion and attention to detail.
Continue reading The Red Convertible
Washing cars is a standard part of rental operations.
But washing clothes? That’s just part of the job for one Houston employee who went above and beyond for a customer in the aftermath of Hurricane Harvey.
Continue reading Wash, dry, fold, repeat
We recently caught up with Corinne P. to learn more about her customer service philosophy and how she creates positive customer interactions. Corinne is a Rental Agent at Moncton International Airport in New Brunswick, Canada.
A customer wrote an email to National to express his appreciation for Corinne, who went above and beyond the call of duty during a recent rental experience.
Continue reading Spotlight on Service: Rental Agent Corinne P.
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Branch Manager Peter W. who manages an Enterprise branch in Boise, Idaho.
A customer wrote an email to Enterprise to express her appreciation for Peter, who went above and beyond the call of duty during a recent rental experience.
Continue reading Spotlight on Service: Branch Manager Peter W.
We recently spoke to Enterprise Management Trainee Audriana G., who works at Albuquerque’s Sunport airport in New Mexico regarding her outstanding customer service. Audriana turned an everyday encounter into a memorable experience for a frequent renter—impressing the customer to the point that she wrote a letter to Chief Executive Officer Pam Nicholson, commending Audriana’s efforts.
Continue reading Spotlight on Service: Management Trainee Audriana G.