Puerto Rico Return Agent provides exceptional customer service.
Six months ago, Hurricane Maria battered Puerto Rico leaving mass destruction in its path.
In the weeks following the storm, Enterprise employees worked tirelessly to ensure the business could get customers where they needed to go.
Today, many residents are still feeling the effects of the storm. According to Puerto Rico’s Power Authority, 103,000 people are still without electricity.
Continue reading Dead battery recharges customer’s love of Enterprise
One employee receives accolades for her customer service after record snowfall hits Atlanta.
1968 was a record-setting year in Atlanta. That year the city reported seven snow days.
Keep in mind, snow days are counted when there’s at least 0.1 inch of frozen precipitation. With an average annual snowfall only reaching 1.9 inches, it’s safe to say the city doesn’t frequently experience extreme winter weather.
But this past December was an exception to the rule as record snowfall hit the Atlanta area – where some saw more than six inches of snow.
Continue reading A Southern Snowpocalypse
How one branch manager helped a customer forget illness and find happiness.
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions.
In this segment, North Palm Beach, Florida Branch Manager Michael M. tells us how he helped a customer fulfill the one remaining adventure on her terminally ill friend’s bucket list. Michael stepped up to the challenge and exceeded the customer’s expectations, and she later wrote a note of appreciation for his compassion and attention to detail.
Continue reading The Red Convertible
Washing cars is a standard part of rental operations.
But washing clothes? That’s just part of the job for one Houston employee who went above and beyond for a customer in the aftermath of Hurricane Harvey.
Continue reading Wash, dry, fold, repeat
We recently caught up with Corinne P. to learn more about her customer service philosophy and how she creates positive customer interactions. Corinne is a Rental Agent at Moncton International Airport in New Brunswick, Canada.
A customer wrote an email to National to express his appreciation for Corinne, who went above and beyond the call of duty during a recent rental experience.
Continue reading Spotlight on Service: Rental Agent Corinne P.
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Branch Manager Peter W. who manages an Enterprise branch in Boise, Idaho.
A customer wrote an email to Enterprise to express her appreciation for Peter, who went above and beyond the call of duty during a recent rental experience.
Continue reading Spotlight on Service: Branch Manager Peter W.
We recently spoke to Enterprise Management Trainee Audriana G., who works at Albuquerque’s Sunport airport in New Mexico regarding her outstanding customer service. Audriana turned an everyday encounter into a memorable experience for a frequent renter—impressing the customer to the point that she wrote a letter to Chief Executive Officer Pam Nicholson, commending Audriana’s efforts.
Continue reading Spotlight on Service: Management Trainee Audriana G.
We recently caught up with Branch Manager Andrew K. to learn more about his customer service philosophy and how his team creates positive customer interactions. Andrew’s team in Littleton, CO recently offered a compassionate gesture to a customer that made a big impact.
When a customer’s son was admitted to the hospital, she needed a car fast. After learning about the situation and what the mother was going through, the team helped make her day a little bit better by having “Get Well Soon” balloons and a card waiting for her and her son when she arrived at the branch.
Continue reading Spotlight on Service: Littleton, Colorado
We recently caught up with Randy F. to learn more about his customer service philosophy and how he creates positive customer interactions. Randy is a Service Agent at an Enterprise branch in Belvidere, IL.
Randy became a local hero by saving a customer’s life when she stopped breathing in the car he was driving. Despite the intense pressure, Randy remained calm and was able to get the customer the medical attention she needed. As a token of her appreciation, the customer helped recognize Randy during a City Council Committee meeting with the mayor of the city, which was featured in the Belvidere local news.
Continue reading Spotlight on Service: Service Agent Randy F.
We recently caught up with Assistant Sales Manager Sally P. to learn more about her customer service philosophy and how she creates positive customer interactions.
Up until recently, Sally was a Branch Manager in the Tulsa region before taking on a new role for the Car Sales team. While working in rental, Sally’s kindness and focus on service inspired a customer who frequently visited her branch to write to Enterprise Holdings CEO and President Pam Nicholson about his experiences.
Continue reading Spotlight on Service: Assistant Sales Manager Sally P.