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Dead battery recharges customer’s love of Enterprise

David Colon PicPuerto Rico Return Agent provides exceptional customer service.

Six months ago, Hurricane Maria battered Puerto Rico leaving mass destruction in its path.

In the weeks following the storm, Enterprise employees worked tirelessly to ensure the business could get customers where they needed to go.

Today, many residents are still feeling the effects of the storm. According to Puerto Rico’s Power Authority, 103,000 people are still without electricity.

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Enterprising People: Group Rental Manager makes the most of opportunities in Puerto Rico

prWhether it’s mentoring his teammates, giving customers first-class care, or backing a winning company basketball team, Luis L. is Enterprise’s go-to guy in Puerto Rico.

Luis has been performing these feats for more than 13 years in the vehicle rental industry in Puerto Rico, first with National and Alamo, now with Enterprise Holdings overseeing all three brands.

“During his tenure in the group, Luis has proven to be a true leader for the team,” says Bryan T., Vice President/General Manager of our Puerto Rico group. Bryan praised Luis’ “excellent performance, winning attitude and commitment to the Founding Values, and the development of several employees to promotions.”

Luis cites three key elements in his success: customer focus, company image and employee relations.

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