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Spotlight on Service: Enterprise Management Trainee Lauri M.

LauriWe recently caught up with Enterprise Management Trainee Lauri M. to learn more about her customer service philosophy and how she creates positive customer interactions. Lauri works at a neighborhood branch in Reading, Pennsylvania and assisted a customer who had been in a harrowing multi-vehicle accident and had to rent a car from Enterprise. The customer was so impressed with Lauri’s customer service, he wrote a letter to Enterprise Holdings CEO and President Pam Nicholson.

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