Imagine a scenario where you face all these obstacles. The panic and frustration could send even a well-seasoned traveler into a tailspin.
When a customer recently found himself in this exact situation, he turned to Southern California’s Administrative RepresentativeConnie J. Connie’s diligent service put the customer at ease, solved his issues and earned his loyalty for life.
One employee receives accolades for her customer service after record snowfall hits Atlanta.
1968 was a record-setting year in Atlanta. That year the city reported seven snow days.
Keep in mind, snow days are counted when there’s at least 0.1 inch of frozen precipitation. With an average annual snowfall only reaching 1.9 inches, it’s safe to say the city doesn’t frequently experience extreme winter weather.
But this past December was an exception to the rule as record snowfall hit the Atlanta area – where some saw more than six inches of snow.
A pending marriage proposal can be downright unnerving.
Combine all three? That will get your heart pounding.
It’s a good thing the Alamo* team at Hartsfield–Jackson Atlanta International Airport knows how to handle stressful situations and stay calm, cool and collected while providing great customer service. And thanks to them, this story has a happy ending.
How one branch manager helped a customer forget illness and find happiness.
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions.
In this segment, North Palm Beach, Florida Branch Manager Michael M. tells us how he helped a customer fulfill the one remaining adventure on her terminally ill friend’s bucket list. Michael stepped up to the challenge and exceeded the customer’s expectations, and she later wrote a note of appreciation for his compassion and attention to detail.