Back

Customer service, consistency, and the Contact Center

9.13.18.ContactCenterA day in the life of a Contact Center employee involves a telephone, computer and conversations with about 100 customers.

Interacting with that many personalities throughout the day takes a special skill set, and Erin M.’s Contact Center team members are masters of their trade.

Continue reading Customer service, consistency, and the Contact Center

Back

The Case of the Missing Passport

9.10.18.PassportMost people love a good Sherlock experience – playing detective, putting TV-learned sleuthing skills to work and solving a mystery.

But when the mystery doesn’t present enough information to be solved, interest dwindles and the detectives are left with a cold case.

When Tom C., Group Rental Manager in London, received a lead on a rental mystery, he closed a cold case and earned a lifetime customer.

Continue reading The Case of the Missing Passport

Back

The Enterprise equation

9.6.18.JenS.LIFive years teaching + Patience (A passion to serve) = A new career.

When Jen S. first entered the workforce, her “customers” consisted of 20 vivacious 10-year-olds.

As an elementary school teacher in Chicago, Jen learned patience, developed an incredible work ethic and honed her communication skills.

Today, more than 12 years later, Jen is back in a classroom of sorts as a student –  learning the business as a Management Trainee at Enterprise in Ohio.

Continue reading The Enterprise equation

Back

Entrepreneurs at Enterprise: Bethany S.

7.27.18.BethanyS.LI.EHIn this interview series, we speak with employees who were nominated by their teams as having a strong entrepreneurial spirit. Entrepreneurship is a key indicator to success for employees starting their careers in the Enterprise Management Training (MT) Program.

Bethany joined the Management Training program in Houston last year. She shares how she made the switch from personal trainer to a career at Enterprise and what she’s learned so far about teamwork, a positive attitude, and using her entrepreneurial drive to find success at the company.

Continue reading Entrepreneurs at Enterprise: Bethany S.

Back

Helping heroes get home

7.5.18.RabiaDid you know the Enterprise brand operates on more than 50 military bases throughout the U.S.?

In celebration of Independence Day, Bryan S., Director of Federal Government Sales, shares unique insight into military base branch operations while Rabia A., Assistant Manager at the Fort Polk military base branch in Vernon Parish, Louisiana, and Hope B., Branch Rental Manager, reflect on their experience of helping heroes get home for the holiday, and throughout the year.

Continue reading Helping heroes get home

Back

Kids, cars and customer service

Nick Luccia_PhotoAnyone with kids can attest, traveling with little ones can be stressful.

Many parents have a plan of attack to wrestle their kids into car seats and make the ensuing drive a bit easier. There’s trusty Goldfish crackers, a lively Disney sing-along or a portable DVD player.

But what happens when your mom-mobile breaks down and ends up in the shop leaving you, and your five children, in the lobby of an Enterprise looking for a rental?

Leave it to Nick L., Branch Rental Manager in Tampa, to answer this question and calm a flustered parent while solving her transportation needs.

The customer thanked Nick by calling him her “guardian angel,” and she wrote a heartfelt letter of appreciation.

Continue reading Kids, cars and customer service

Back

A series of unfortunate events

ehiSD-40Lost keys.

Misplaced driving glasses.

Flat tire on the rental car.

Thousands of miles from home.

Imagine a scenario where you face all these obstacles. The panic and frustration could send even a well-seasoned traveler into a tailspin.

When a customer recently found himself in this exact situation, he turned to Southern California’s Administrative Representative Connie J. Connie’s diligent service put the customer at ease, solved his issues and earned his loyalty for life.

Continue reading A series of unfortunate events

Back

Giving back, one tree at a time

Oregon 032418.2
Enterprise employee Ariff A. and his wife Jessica helping out at the planting in Oregon

When Arbor Day was founded in 1872, the idea was simple – set aside a special day for tree planting.

The Enterprise Rent-A-Car Foundation, of course, sets aside many days a year, as it’s in the 13th year of a special 50-year pledge for tree planting.

Every year, 1 million trees are planted as part of the Enterprise 50 Million Tree Pledge – a unique public-private partnership with the Arbor Day Foundation that will continue through 2056.

Continue reading Giving back, one tree at a time

Back

Dead battery recharges customer’s love of Enterprise

David Colon PicPuerto Rico Return Agent provides exceptional customer service.

Six months ago, Hurricane Maria battered Puerto Rico leaving mass destruction in its path.

In the weeks following the storm, Enterprise employees worked tirelessly to ensure the business could get customers where they needed to go.

Today, many residents are still feeling the effects of the storm. According to Puerto Rico’s Power Authority, 103,000 people are still without electricity.

Continue reading Dead battery recharges customer’s love of Enterprise

Back

A Southern Snowpocalypse

Monique v2One employee receives accolades for her customer service after record snowfall hits Atlanta.

1968 was a record-setting year in Atlanta. That year the city reported seven snow days.

Keep in mind, snow days are counted when there’s at least 0.1 inch of frozen precipitation. With an average annual snowfall only reaching 1.9 inches, it’s safe to say the city doesn’t frequently experience extreme winter weather.

But this past December was an exception to the rule as record snowfall hit the Atlanta area – where some saw more than six inches of snow.

Continue reading A Southern Snowpocalypse