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Kids, cars and customer service

Nick Luccia_PhotoAnyone with kids can attest, traveling with little ones can be stressful.

Many parents have a plan of attack to wrestle their kids into car seats and make the ensuing drive a bit easier. There’s trusty Goldfish crackers, a lively Disney sing-along or a portable DVD player.

But what happens when your mom-mobile breaks down and ends up in the shop leaving you, and your five children, in the lobby of an Enterprise looking for a rental?

Leave it to Nick L., Branch Rental Manager in Tampa, to answer this question and calm a flustered parent while solving her transportation needs.

The customer thanked Nick by calling him her “guardian angel,” and she wrote a heartfelt letter of appreciation.

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A series of unfortunate events

ehiSD-40Lost keys.

Misplaced driving glasses.

Flat tire on the rental car.

Thousands of miles from home.

Imagine a scenario where you face all these obstacles. The panic and frustration could send even a well-seasoned traveler into a tailspin.

When a customer recently found himself in this exact situation, he turned to Southern California’s Administrative Representative Connie J. Connie’s diligent service put the customer at ease, solved his issues and earned his loyalty for life.

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Giving back, one tree at a time

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Enterprise employee Ariff A. and his wife Jessica helping out at the planting in Oregon

When Arbor Day was founded in 1872, the idea was simple – set aside a special day for tree planting.

The Enterprise Rent-A-Car Foundation, of course, sets aside many days a year, as it’s in the 13th year of a special 50-year pledge for tree planting.

Every year, 1 million trees are planted as part of the Enterprise 50 Million Tree Pledge – a unique public-private partnership with the Arbor Day Foundation that will continue through 2056.

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Dead battery recharges customer’s love of Enterprise

David Colon PicPuerto Rico Return Agent provides exceptional customer service.

Six months ago, Hurricane Maria battered Puerto Rico leaving mass destruction in its path.

In the weeks following the storm, Enterprise employees worked tirelessly to ensure the business could get customers where they needed to go.

Today, many residents are still feeling the effects of the storm. According to Puerto Rico’s Power Authority, 103,000 people are still without electricity.

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A Southern Snowpocalypse

Monique v2One employee receives accolades for her customer service after record snowfall hits Atlanta.

1968 was a record-setting year in Atlanta. That year the city reported seven snow days.

Keep in mind, snow days are counted when there’s at least 0.1 inch of frozen precipitation. With an average annual snowfall only reaching 1.9 inches, it’s safe to say the city doesn’t frequently experience extreme winter weather.

But this past December was an exception to the rule as record snowfall hit the Atlanta area – where some saw more than six inches of snow.

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Love and Lost Luggage

Alamo Proposal PicTravel can be stressful.

Lost luggage can send a person into panic-mode.

A pending marriage proposal can be downright unnerving.

Combine all three? That will get your heart pounding.

It’s a good thing the Alamo* team at Hartsfield–Jackson Atlanta International Airport knows how to handle stressful situations and stay calm, cool and collected while providing great customer service. And thanks to them, this story has a happy ending.

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The Red Convertible

Michael MahonyHow one branch manager helped a customer forget illness and find happiness.

Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions.

In this segment, North Palm Beach, Florida Branch Manager Michael M. tells us how he helped a customer fulfill the one remaining adventure on her terminally ill friend’s bucket list. Michael stepped up to the challenge and exceeded the customer’s expectations, and she later wrote a note of appreciation for his compassion and attention to detail.

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In their shoes

In their shoes.Colone.E628VD.2Many employees try to put themselves in a customer’s shoes in order to provide the best service possible.

Edwin C., a Management Trainee in New York – took this philosophy to a new level. In fact, the customer was so impressed that she wrote a letter of recognition commending Edwin’s superb service.

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Putting customers first

9.9.17.Tillara.FBOffering outstanding customer service comes effortlessly for Tillara T., who works as an Emerald Club Greeter and Administrative Assistant at Indianapolis International Airport. Her dedication to customer service is what earned her a Recognition of Service Excellence (ROSE) Award last month.

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