Flight delays aren’t uncommon and they can cause a lot of stress on travelers. Hakim G., a Senior Customer Assistance Representative at Rochester International Airport, has first-hand experience calming frantic travelers’ nerves.
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Senior Customer Assistance Representative Mary C. who works at the Enterprise customer service desk at Peoria International Airport.
Mary’s customer service expertise resulted in a glowing customer letter to Chief Executive Officer Pam Nicholson.