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Customer service, consistency, and the Contact Center

9.13.18.ContactCenterA day in the life of a Contact Center employee involves a telephone, computer and conversations with about 100 customers.

Interacting with that many personalities throughout the day takes a special skill set, and Erin M.’s Contact Center team members are masters of their trade.

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Bowled over: Contact Center employee rolls with the best

Shea BittenbenderIn early April, Shea B. anxiously laced up a pair of shoes. But not the typical dress shoes you might expect from an Enterprise employee.

Rather, he laced up a his blue and silver bowling shoes and headed off to throw against the world’s best.

Sponsored by the U.S. Bowling Congress (USBC), the governing organization dedicated to ten-pin bowling, the sport’s premier event draws competitors from all 50 states and a dozen countries. That helped make the event, known as the Masters, a memorable experience for Shea, a Business Analysis Supervisor at the Contact Center in St. Louis.

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