Anyone with kids can attest, traveling with little ones can be stressful.
Many parents have a plan of attack to wrestle their kids into car seats and make the ensuing drive a bit easier. There’s trusty Goldfish crackers, a lively Disney sing-along or a portable DVD player.
But what happens when your mom-mobile breaks down and ends up in the shop leaving you, and your five children, in the lobby of an Enterprise looking for a rental?
Leave it to Nick L., Branch Rental Manager in Tampa, to answer this question and calm a flustered parent while solving her transportation needs.
The customer thanked Nick by calling him her “guardian angel,” and she wrote a heartfelt letter of appreciation.
Continue reading Kids, cars and customer service
An Enterprise branch takes employee promotions to new heights.
One of the highest honors in sports happens when an athlete’s jersey number is retired. Their legacy is firmly enshrined as a part of the organization’s history, and their presence is remembered by all those who look up to the rafters.
For Javier L., former Branch Manager of the New York group’s flagship branch in the heart of Brooklyn, New York, that familiar ceremony served as a source of inspiration to recognize employees.
Continue reading Leaving a legacy (and a tie) in Brooklyn
Opportunity, mobility and Anna L. go well together.
Anna has parlayed her desire for success and willingness to relocate with a world of opportunities to build a successful career at Enterprise.
Today, she works in San Diego as Account Manager in Enterprise Fleet Management. It’s the latest stop in a journey that has carried her on an award-winning ride of domestic and international assignments, all in just eight years.
Continue reading Around the world with Enterprise
Starting out her career two years ago, Trisha C. envisioned Enterprise as a company where she could have a long, fulfilling career. After taking part in the Canadian Women in Leadership Forum, she gained a new perspective about the opportunities that lie ahead.
Continue reading On the fast track to success
Some people run for fun. Some run to compete. Charlie L. runs for a cause.
Charlie, Branch Rental Manager in Orange Park, Florida, recently completed his third Boston Marathon and fifth overall. Most of his marathon appearances helped raise money to fight deadly diseases. All of them were motivated by his mother.
Continue reading Marathons for Mom
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Branch Manager Peter W. who manages an Enterprise branch in Boise, Idaho.
A customer wrote an email to Enterprise to express her appreciation for Peter, who went above and beyond the call of duty during a recent rental experience.
Continue reading Spotlight on Service: Branch Manager Peter W.
We recently spoke to Branch Manager Eric C. who manages an Enterprise branch in Canoga Park, California. One of Eric’s customers wrote to Enterprise to express her appreciation for Eric, who went above and beyond the call of duty during her recent rental.
Continue reading Spotlight on Service: Branch Manager Eric C.
We love taking care of our customers, but sometimes our customers become regulars who take care of us too.
‘As I write this letter, I am crying tears of joy. I could not let the year end without telling you how wonderful your … staff is.’
It was those simple words in a letter of appreciation from longtime Enterprise customer Ms. Merry that unraveled a much deeper story of customer service and friendship.
Continue reading Meet Ms. Merry
A customer wrote an email to Enterprise to express his appreciation for our Huntsville, Alabama airport Branch Manager Cecilia C.’s efforts, who went above and beyond the call of duty during his recent visit to the branch. Learn more in our Q&A with Cecilia:
Q: How long have you worked for Enterprise?
A: I joined the Enterprise team in 2007 through Enterprise Holdings’ acquisition of National and Alamo. Altogether, I have worked for Enterprise and Alamo for the past 22 years.
Continue reading Spotlight on Service: Enterprise Branch Manager Cecilia C.
Simply mention the Management Training program to Céline R., and she has trouble containing her enthusiasm. “Oh my gosh, it changed my life,” she says.
It’s not really an exaggeration, notes the Assistant Manager of the Enterprise Rent-A-Car branch at Gare de Lyon in Paris, France. When Céline first learned about the MT program at a college job fair a couple of years ago, she’d never even heard of Enterprise before.
Continue reading Launch of MT program paves the way for growth, career success in France