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Five Questions with Vice President of Airport Operations, John M.

airportguyAirport business has grown substantially in revenue and market share since 2007. How have the airport teams achieved such growth?

I think there are many things that can be attributed to our growth that have kept us ahead of the competition. We have worked hard to make our brands stronger than ever through continued investments in locations, technology and marketing.

In addition, we continue to invest in our most important asset – our people – which helps us provide incredible service to our customers. Because of this level of customer service, our brands have taken the top three spots in the J.D. Power study three years in a row. And as we all know, customer service drives growth.

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