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Spotlight on Service: Enterprise Branch Manager Cecilia C.

ceceliaA customer wrote an email to Enterprise to express his appreciation for our Huntsville, Alabama airport Branch Manager Cecilia C.’s efforts, who went above and beyond the call of duty during his recent visit to the branch. Learn more in our Q&A with Cecilia:

Q: How long have you worked for Enterprise?

A: I joined the Enterprise team in 2007 through Enterprise Holdings’ acquisition of National and Alamo. Altogether, I have worked for Enterprise and Alamo for the past 22 years.

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Five Questions with Vice President of Airport Operations, John M.

airportguyAirport business has grown substantially in revenue and market share since 2007. How have the airport teams achieved such growth?

I think there are many things that can be attributed to our growth that have kept us ahead of the competition. We have worked hard to make our brands stronger than ever through continued investments in locations, technology and marketing.

In addition, we continue to invest in our most important asset – our people – which helps us provide incredible service to our customers. Because of this level of customer service, our brands have taken the top three spots in the J.D. Power study three years in a row. And as we all know, customer service drives growth.

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Launch of MT program paves the way for growth, career success in France

franceSimply mention the Management Training program to Céline R., and she has trouble containing her enthusiasm. “Oh my gosh, it changed my life,” she says.

It’s not really an exaggeration, notes the Assistant Manager of the Enterprise Rent-A-Car branch at Gare de Lyon in Paris, France. When Céline first learned about the MT program at a college job fair a couple of years ago, she’d never even heard of Enterprise before.

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