One employee receives accolades for her customer service after record snowfall hits Atlanta.
1968 was a record-setting year in Atlanta. That year the city reported seven snow days.
Keep in mind, snow days are counted when there’s at least 0.1 inch of frozen precipitation. With an average annual snowfall only reaching 1.9 inches, it’s safe to say the city doesn’t frequently experience extreme winter weather.
But this past December was an exception to the rule as record snowfall hit the Atlanta area – where some saw more than six inches of snow.
Continue reading A Southern Snowpocalypse
Travel can be stressful.
Lost luggage can send a person into panic-mode.
A pending marriage proposal can be downright unnerving.
Combine all three? That will get your heart pounding.
It’s a good thing the Alamo* team at Hartsfield–Jackson Atlanta International Airport knows how to handle stressful situations and stay calm, cool and collected while providing great customer service. And thanks to them, this story has a happy ending.
Continue reading Love and Lost Luggage
Break enough glass ceilings in the workplace, and you might just find yourself knocking on the door at 10 Downing Street. That’s precisely what happened to Raj D., Talent Acquisition Manager in the U.K. Group. Her win in a prestigious national award program earned Raj an invitation to tea with Theresa May, Prime Minister of the United Kingdom.
The trip to Number 10, which serves as both the Prime Minister’s residence and the headquarters of the U.K. government, capped a year of recognition that “just kept getting better,” Raj says.
Continue reading High Tea and High Acclaim
HR Manager Eduardo A. recounts his experiences after the devastation of Hurricane Maria.
In September 2017, Puerto Rico was devastated by Hurricane Maria, one of the strongest storms to directly strike the island in more than a century.
In the weeks following the storm, Enterprise employees acted quickly – coming together to ensure the business could get customers where they needed to go, even while their own lives were afflicted.
In this story, Eduardo A., HR Manager in Puerto Rico, provides a firsthand account of his experiences after the storm and the resilience and dedication of employees who went above and beyond.
Continue reading Puerto Rico Rises
How one branch manager helped a customer forget illness and find happiness.
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions.
In this segment, North Palm Beach, Florida Branch Manager Michael M. tells us how he helped a customer fulfill the one remaining adventure on her terminally ill friend’s bucket list. Michael stepped up to the challenge and exceeded the customer’s expectations, and she later wrote a note of appreciation for his compassion and attention to detail.
Continue reading The Red Convertible
Bryce W., Facilities Design and Construction Manager, rides to success with an unlikely transportation solution
Starting at a young age, Bryce has always had a special connection to speed.
Living down the road from a bicycle shop and seeing kids ride around the neighborhood, he took a keen interest in going fast – no matter how dangerous.
Continue reading A need for speed
How one Area Manager traveled 140.6 miles to the finish line.
Houston Hobby Airport Area Manager Nicolle wears a lot of hats. She’s a mom of two toddlers, a wife, a former NCAA soccer athlete and a 10-year employee of Enterprise.
And just last month, Nicolle earned another title: She’s an Ironwoman.
The fitness fanatic swam 2.4 miles, cycled 112 miles and ran 26.2 miles in Louisville, Kentucky, to complete her first Ironman triathlon.
Continue reading Ironwoman Completes Ironman
How Enterprise supports first responders battling California wildfires.
On Oct. 8, as many Californians drifted off to sleep, one of the most destructive fires in the state’s history ignited in Northern California. High winds following a dry, hot summer set the stage for devastation. Within minutes, intense, fast-moving fires began raging across much of Napa and Sonoma counties.
Continue reading Fighting fires with rental cars (and trucks)
There’s a shiny new plaque on the office wall in Gainesville, Florida – the Patriot Award. While it’s inscribed with Gregg P.’s name, he’s the first to tell you the honor should be shared.
Shared, first, with Verrice H., an Enterprise Recovery Specialist who is also a Captain in the U.S. Army Reserves.
Continue reading Supporting those who serve