How one branch manager helped a customer forget illness and find happiness.
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions.
In this segment, North Palm Beach, Florida Branch Manager Michael M. tells us how he helped a customer fulfill the one remaining adventure on her terminally ill friend’s bucket list. Michael stepped up to the challenge and exceeded the customer’s expectations, and she later wrote a note of appreciation for his compassion and attention to detail.
It’s not uncommon for Larry to encounter family business owners in his role as Account Executive for Enterprise Fleet Management in Colorado. When he does, his eyes light up.
“It makes an impact when I tell clients Enterprise is privately held…just like you are,” Larry says. “As a family-run business we understand how important it is to take care of our customers and to do the right thing – because we’re in it for the long haul.”
Baltimore Group supports fundraiser walk to honor colleague’s fight with Cystic Fibrosis.
There’s a distinct measure of pride in Jeff A.’s voice when he recounts the many different charities that benefit from the support of the Baltimore operational group.
The short list includes: American Heart Association, Leukemia & Lymphoma Society, Susan G. Komen Race for the Cure, Ovarian & Cervical Cancer Research, Baltimore Parks & People and Voices For Children.
Minnesota team recognized for hiring employees with disabilities.
Becky K. received an email in September that took her completely by surprise.
Unbeknownst to them, the Minnesota operating group was nominated for state and national awards from the National Rehabilitation Association, recognizing employers for hiring disabled candidates. Becky, Talent Acquisition Manager, was astonished to discover that not only had her operating group been nominated for the two awards, but they won both of them.
How Enterprise supports first responders battling California wildfires.
On Oct. 8, as many Californians drifted off to sleep, one of the most destructive fires in the state’s history ignited in Northern California. High winds following a dry, hot summer set the stage for devastation. Within minutes, intense, fast-moving fires began raging across much of Napa and Sonoma counties.