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Spotlight on Service: Enterprise Branch Manager Cecilia C.

ceceliaA customer wrote an email to Enterprise to express his appreciation for our Huntsville, Alabama airport Branch Manager Cecilia C.’s efforts, who went above and beyond the call of duty during his recent visit to the branch. Learn more in our Q&A with Cecilia:

Q: How long have you worked for Enterprise?

A: I joined the Enterprise team in 2007 through Enterprise Holdings’ acquisition of National and Alamo. Altogether, I have worked for Enterprise and Alamo for the past 22 years.

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Five Questions with Vice President of Airport Operations, John M.

airportguyAirport business has grown substantially in revenue and market share since 2007. How have the airport teams achieved such growth?

I think there are many things that can be attributed to our growth that have kept us ahead of the competition. We have worked hard to make our brands stronger than ever through continued investments in locations, technology and marketing.

In addition, we continue to invest in our most important asset – our people – which helps us provide incredible service to our customers. Because of this level of customer service, our brands have taken the top three spots in the J.D. Power study three years in a row. And as we all know, customer service drives growth.

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Canada establishes national Diversity and Inclusion Team

diversityLast October, Team Canada held its first countrywide Diversity and Inclusion Team meeting with representatives from all operating groups in Canada.

“Driving diversity and inclusion within our business is of utmost importance,” says Assistant Vice President of Human Resources Chris T. “This national team will be instrumental in keeping diversity and inclusion front-of-mind in Canada.”

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Launch of MT program paves the way for growth, career success in France

franceSimply mention the Management Training program to Céline R., and she has trouble containing her enthusiasm. “Oh my gosh, it changed my life,” she says.

It’s not really an exaggeration, notes the Assistant Manager of the Enterprise Rent-A-Car branch at Gare de Lyon in Paris, France. When Céline first learned about the MT program at a college job fair a couple of years ago, she’d never even heard of Enterprise before.

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Spotlight on Service: Management Assistant Emilia O.

emiliaWhat happens when you desperately want to rent a Corvette, but your luggage won’t fit into the trunk compartment?

This particular snag actually happened for two ofManagement Assistant Emilia O.’s renters at theOrlando International Airport. Thanks to Emilia’s quick thinking, she had the husband and wife on the road in the car of their dreams in no time.

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Only in Alaska

alaskaMention “bear claw” around most Enterprise Rent-A-Car branches in the U.S., and people will probably assume you’re picking up pastries or donuts for a sales call on a local body shop.

Say “bear claw” in Alaska, and there’s a decent chance it means one of your vehicles is about to make a trip into the shop for repairs.

“I have yet to see a bear personally, but I have seen the claw marks a bear left on the side of one of our trucks—right here, on one of our lots in Anchorage,” says April K. Regional Rental Manager for the largest (not to mention wildest and coldest) state in the union.

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Spotlight on Training: Branch Rental Manager Zach P.

zackWorking his way up from an intern in 2011 to managing the O’Hare Airport location, Branch Rental Manager Zach P. credits much of his success to training – both classroom and on-the-job experiences.

“Training has not only helped me advance my career, it has helped me become a better manager and leader,” says Zach. “I’m now taking what I’ve learned and applying it in my day-to-day business operations.”

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Enterprising People: Branch Rental Manager Jabari P.

jabari“I owe a great deal to my General Manager Dan, who has been my mentor since I started with the company in 2012,” says Jabari P., Branch Rental Manager in Atlanta. “When I started as a Management Trainee, he took me to a lunch sponsored by 100 Black Men of DeKalb County. Dan asked me to serve as a liaison between the group and Enterprise.”

Vice President and General Manager Dan M. has supported 100 Black Men through Enterprise for the last six years. “I got Jabari involved with 100 Black Men because he has a drive and passion to not only succeed with Enterprise but has the leadership skills to take on these projects and represent the company well,” says Dan. “I also believe he is an exceptional young man who these young boys will look up to and connect with. He has been a top performer at Enterprise since day one.”

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Toronto Group scores fifth consecutive win in Memorial Cup Tournament

torontoThe 12th annual Tony Barone Memorial Cup Tournament has become a tradition that pits Canada’s eight operating groups against each other as they vie for championship bragging rights in this spirited ice hockey tournament.

This year’s event took place in London, Ontario where teams competed in a round robin format with each team playing four games in two days to set up the final game.

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One Word to Describe Enterprise: Leadership

arielleMy name is Arielle E. from Milwaukee, WI and my one word to describe Enterprise is Leadership. I’ve been developed in to a leader since I started in October 2014. Today, I lead my team in sales. I lead my team in urgency with customer service. I lead by example, one customer at a time by never wavering from our service standards. I lead because my company gives me the opportunity to be a leader. Through support from my team leaders, I’m well on my way to leading the next generation of #ERACers. At Enterprise, leading is just what we do.

One word. It’s that simple. GO.