Misplaced driving glasses.
Flat tire on the rental car.
Thousands of miles from home.
Imagine a scenario where you face all these obstacles. The panic and frustration could send even a well-seasoned traveler into a tailspin.
When a customer recently found himself in this exact situation, he turned to Southern California’s Administrative Representative Connie J. Connie’s diligent service put the customer at ease, solved his issues and earned his loyalty for life.
Continue reading A series of unfortunate events
Opportunity, mobility and Anna L. go well together.
Anna has parlayed her desire for success and willingness to relocate with a world of opportunities to build a successful career at Enterprise.
Today, she works in San Diego as Account Manager in Enterprise Fleet Management. It’s the latest stop in a journey that has carried her on an award-winning ride of domestic and international assignments, all in just eight years.
Continue reading Around the world with Enterprise
Kyle Z. recently attended a meeting that could make or break the possibility of a college football career — just not for him.
Kyle, an Area Manager with the Southwest Florida group, already had his heyday as a Division I college athlete. So what led him to attend a parent/teacher conference at Fort Myers High School? The opportunity to advocate for his Big Brothers Big Sisters (BBBS) little brother, Nate.
Continue reading A big brother’s influence
What a Southern California trainer has learned from teaching 100 new hire classes for Management Trainees
In Southern California, it goes without saying that if you cross paths with Sarah B., you are in for a treat. The Group Talent Development Manager is a self-proclaimed loud and smiley person who sings in the hallways and is so passionate about Enterprise she claims to bleed green. All blood tests aside, she shares her enthusiasm for the brand by serving as one of the group’s trainers and just celebrated teaching her 100th new hire class of management trainees (MTs).
Continue reading Training Green
These words describe women who have gone above and beyond in shaping organizations and making an impact on communities. On International Women’s Day, we’re celebrating them.
Continue reading International Women’s Day
One employee receives accolades for her customer service after record snowfall hits Atlanta.
1968 was a record-setting year in Atlanta. That year the city reported seven snow days.
Keep in mind, snow days are counted when there’s at least 0.1 inch of frozen precipitation. With an average annual snowfall only reaching 1.9 inches, it’s safe to say the city doesn’t frequently experience extreme winter weather.
But this past December was an exception to the rule as record snowfall hit the Atlanta area – where some saw more than six inches of snow.
Continue reading A Southern Snowpocalypse
Travel can be stressful.
Lost luggage can send a person into panic-mode.
A pending marriage proposal can be downright unnerving.
Combine all three? That will get your heart pounding.
It’s a good thing the Alamo* team at Hartsfield–Jackson Atlanta International Airport knows how to handle stressful situations and stay calm, cool and collected while providing great customer service. And thanks to them, this story has a happy ending.
Continue reading Love and Lost Luggage
Break enough glass ceilings in the workplace, and you might just find yourself knocking on the door at 10 Downing Street. That’s precisely what happened to Raj D., Talent Acquisition Manager in the U.K. Group. Her win in a prestigious national award program earned Raj an invitation to tea with Theresa May, Prime Minister of the United Kingdom.
The trip to Number 10, which serves as both the Prime Minister’s residence and the headquarters of the U.K. government, capped a year of recognition that “just kept getting better,” Raj says.
Continue reading High Tea and High Acclaim
HR Manager Eduardo A. recounts his experiences after the devastation of Hurricane Maria.
In September 2017, Puerto Rico was devastated by Hurricane Maria, one of the strongest storms to directly strike the island in more than a century.
In the weeks following the storm, Enterprise employees acted quickly – coming together to ensure the business could get customers where they needed to go, even while their own lives were afflicted.
In this story, Eduardo A., HR Manager in Puerto Rico, provides a firsthand account of his experiences after the storm and the resilience and dedication of employees who went above and beyond.
Continue reading Puerto Rico Rises
How one branch manager helped a customer forget illness and find happiness.
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions.
In this segment, North Palm Beach, Florida Branch Manager Michael M. tells us how he helped a customer fulfill the one remaining adventure on her terminally ill friend’s bucket list. Michael stepped up to the challenge and exceeded the customer’s expectations, and she later wrote a note of appreciation for his compassion and attention to detail.
Continue reading The Red Convertible