Travel can be stressful.
Lost luggage can send a person into panic-mode.
A pending marriage proposal can be downright unnerving.
Combine all three? That will get your heart pounding.
It’s a good thing the Alamo* team at Hartsfield–Jackson Atlanta International Airport knows how to handle stressful situations and stay calm, cool and collected while providing great customer service. And thanks to them, this story has a happy ending.
Continue reading Love and Lost Luggage
How one branch manager helped a customer forget illness and find happiness.
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions.
In this segment, North Palm Beach, Florida Branch Manager Michael M. tells us how he helped a customer fulfill the one remaining adventure on her terminally ill friend’s bucket list. Michael stepped up to the challenge and exceeded the customer’s expectations, and she later wrote a note of appreciation for his compassion and attention to detail.
Continue reading The Red Convertible
Washing cars is a standard part of rental operations.
But washing clothes? That’s just part of the job for one Houston employee who went above and beyond for a customer in the aftermath of Hurricane Harvey.
Continue reading Wash, dry, fold, repeat
Many employees try to put themselves in a customer’s shoes in order to provide the best service possible.
Edwin C., a Management Trainee in New York – took this philosophy to a new level. In fact, the customer was so impressed that she wrote a letter of recognition commending Edwin’s superb service.
Continue reading In their shoes
Offering outstanding customer service comes effortlessly for Tillara T., who works as an Emerald Club Greeter and Administrative Assistant at Indianapolis International Airport. Her dedication to customer service is what earned her a Recognition of Service Excellence (ROSE) Award last month.
Continue reading Putting customers first
Flight delays aren’t uncommon and they can cause a lot of stress on travelers. Hakim G., a Senior Customer Assistance Representative at Rochester International Airport, has first-hand experience calming frantic travelers’ nerves.
Continue reading Flight delays, frantic travelers and customer service
We sat down with Car Sales Consultant Jahi B. and Senior Sales Consultant Joel J. to learn more about how they went above and beyond for a customer who recently purchased a car in Baltimore, and raved about their customer service.
Continue reading Making Dreams Come True
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Management Assistant Daniel G. who manages an Enterprise branch in Santiago de Compostela, Spain.
Continue reading Spotlight on Service: Management Assistant Daniel G.
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Dwight D., a Rental Agent at Greensboro Airport in North Carolina. Dwight joined the Enterprise team in 2012 after a 35-year career with the U.S. Postal Service.
Continue reading Spotlight on Service: Rental Agent Dwight D.
For a company that prides itself on customer service, exemplary tales of doing the right thing don’t often go unnoticed. In Jacksonville, Florida, a deserving employee earned an Emerald Club Greeter recognition for his outstanding customer service.
Continue reading Taking home the rose