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A Champion for Diversity

Daryl ScalesFINAL_400x300The Financial Times recently published the inaugural UPstanding Leaders’ List, ranking 100 executives in the U.S. and UK who have reached senior roles in business while also championing ethnic diversity and inclusion in the workplace and beyond.

Daryl S., VP of Finance for Europe, was ranked No. 29 on the esteemed list.

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Five Questions: Corporate Vice President Will W.

Five.Questions.with.Will.Withington.E70825In our ongoing series of “Five Question” blogs, we recently sat down with Will W., Corporate Vice President of North Central Operations, to chat about his career journey at Enterprise, discuss his new role and gather his thoughts about leadership.

You recently became CVP of North Central Operations, what excites you about this opportunity and what are you looking forward to in your new role?

I’m excited to be on such a great team – I think there’s a lot of opportunity ahead. I’m ready to tackle different challenges and hurdles that are unique this new position.

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Be A John: Customer service gone viral

Be.A.John.Viral.Post.BlogEvery day Enterprise employees strive to provide exceptional customer service – looking for ways to go above and beyond, especially in stressful situations.

Coty Vincent walked in to a Tulsa, Oklahoma Enterprise last week. Overwhelmed after being the victim of a hit-and-run collision, and with 11-month-old twins in tow, she was greeted by Management Trainee John G.

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Thank you, Jack

Jack ImageNearly 60 years ago, after serving his country in the skies over the South Pacific, Jack Taylor came home to start a business.

He was a proud member of the “Greatest Generation,” serving as a decorated U.S. Navy fighter pilot in World War II. He often credited the lessons he learned in the Navy – including integrity, hard work, team spirit and simply doing the right thing – with helping to shape him as a person and as a businessman.

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Strengthening our communities: Picking up the pieces

Strengthening.our.communities.E305JD.E181K4.E752K9.option.3What would you do if you heard that a tornado with 165-mile per hour winds leveled more than 30 homes in a neighboring community?

Assistant Branch Managers Kyle S. and Patrick D. didn’t think twice — they gathered supplies and stepped up to lend a hand.

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Back from the brink: Enterprise support helps Albertans recover from wildfires

Albertans.wildfires.E390FJ.E998K2.E4684M.E858MWThe bright blue skies overhead gave no hint of the devastation that was about to descend on Fort McMurray, Alberta, on the first Tuesday in May.

Locals knew about wildfires burning in the vicinity, but “there was no smoke in the air that morning,” says Will S., Area Manager.  After lunch he stopped by the local Enterprise truck branch which sits up a bit from street level—and when he glanced out the window, Will noticed something ominous: billowing smoke, bearing down on the city.

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Enterprise Vice President receives invitation to White House Roundtable

Rural.sourcing.initiative.White.House.RoundtableYou just never know where a networking or business development conversation is going to lead. Like to the White House, for example.

That’s where Enterprise Vice President Kelli B. found herself in early February—in the Roosevelt Room, attending a White House Roundtable on “Technology Jobs in Rural America.” Her hosts for the session: US Secretary of Labor Tom Perez and Secretary of Agriculture Tom Vilsack.

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Alamo Greeter Celebrates 88th Birthday

Alamo.Greeter.Birthday.Jeann.Christian.E200HM.hi-res.edit.2Jeann C. has been a part of the both the Alamo and National teams at the Las Vegas Airport for 23 years.

“I started as a temporary employee, passing out magazines on Bell Road for Alamo,” said Jeann. “I enjoyed it so much that when I was offered a full time position, I decided to stay.”

Not long after, Jeann was a permanent fixture in the busy Alamo lobby.  She was the go-to for directions and kept customers happy by passing out popcorn and water. Today, as a greeter, she helps make sure that lines keep moving and she also assists with a few transactions.

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Meet Ms. Merry

Meet.Ms.Merry.Customer.Experience.imageWe love taking care of our customers, but sometimes our customers become regulars who take care of us too.

 

‘As I write this letter, I am crying tears of joy. I could not let the year end without telling you how wonderful your … staff is.’

It was those simple words in a letter of appreciation from longtime Enterprise customer Ms. Merry that unraveled a much deeper story of customer service and friendship.

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