Travel can be stressful.
Lost luggage can send a person into panic-mode.
A pending marriage proposal can be downright unnerving.
Combine all three? That will get your heart pounding.
It’s a good thing the Alamo* team at Hartsfield–Jackson Atlanta International Airport knows how to handle stressful situations and stay calm, cool and collected while providing great customer service. And thanks to them, this story has a happy ending.
Continue reading Love and Lost Luggage
HR Manager Eduardo A. recounts his experiences after the devastation of Hurricane Maria.
In September 2017, Puerto Rico was devastated by Hurricane Maria, one of the strongest storms to directly strike the island in more than a century.
In the weeks following the storm, Enterprise employees acted quickly – coming together to ensure the business could get customers where they needed to go, even while their own lives were afflicted.
In this story, Eduardo A., HR Manager in Puerto Rico, provides a firsthand account of his experiences after the storm and the resilience and dedication of employees who went above and beyond.
Continue reading Puerto Rico Rises
How one branch manager helped a customer forget illness and find happiness.
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions.
In this segment, North Palm Beach, Florida Branch Manager Michael M. tells us how he helped a customer fulfill the one remaining adventure on her terminally ill friend’s bucket list. Michael stepped up to the challenge and exceeded the customer’s expectations, and she later wrote a note of appreciation for his compassion and attention to detail.
Continue reading The Red Convertible
How Enterprise supports first responders battling California wildfires.
On Oct. 8, as many Californians drifted off to sleep, one of the most destructive fires in the state’s history ignited in Northern California. High winds following a dry, hot summer set the stage for devastation. Within minutes, intense, fast-moving fires began raging across much of Napa and Sonoma counties.
Continue reading Fighting fires with rental cars (and trucks)
Many employees try to put themselves in a customer’s shoes in order to provide the best service possible.
Edwin C., a Management Trainee in New York – took this philosophy to a new level. In fact, the customer was so impressed that she wrote a letter of recognition commending Edwin’s superb service.
Continue reading In their shoes
Offering outstanding customer service comes effortlessly for Tillara T., who works as an Emerald Club Greeter and Administrative Assistant at Indianapolis International Airport. Her dedication to customer service is what earned her a Recognition of Service Excellence (ROSE) Award last month.
Continue reading Putting customers first
Don’t be surprised to stumble upon Enterprise customers in Philadelphia doing a double take.
Identical twin brothers Ethan and Ryan M. are Branch Managers at locations just 15 miles apart. While they both sport a similar friendly face behind the counter, they’re on two distinct career paths.
Continue reading The City of Brotherly Love… and friendly competition
Flight delays aren’t uncommon and they can cause a lot of stress on travelers. Hakim G., a Senior Customer Assistance Representative at Rochester International Airport, has first-hand experience calming frantic travelers’ nerves.
Continue reading Flight delays, frantic travelers and customer service
We recently caught up with Orlando International Airport Customer Service Agent Miguel M. to learn more about how he went above and beyond for a family visiting Orlando on a Make-A-Wish trip.
Continue reading Great customer service is more than wishful thinking
In this ongoing series of “Five Questions” blogs, we ask five questions of various members of the leadership team to get their perspective on the business. This time, we spoke with Michele M., Vice President of Airport Business Development.
What’s been the key to success when it comes to growth for our airport business over the past several years? What opportunities lie ahead?
Continue reading Five Questions: Vice President of Airport Business Development Michele M.