Travel can be stressful.
Lost luggage can send a person into panic-mode.
A pending marriage proposal can be downright unnerving.
Combine all three? That will get your heart pounding.
It’s a good thing the Alamo* team at Hartsfield–Jackson Atlanta International Airport knows how to handle stressful situations and stay calm, cool and collected while providing great customer service. And thanks to them, this story has a happy ending.
Continue reading Love and Lost Luggage
Break enough glass ceilings in the workplace, and you might just find yourself knocking on the door at 10 Downing Street. That’s precisely what happened to Raj D., Talent Acquisition Manager in the U.K. Group. Her win in a prestigious national award program earned Raj an invitation to tea with Theresa May, Prime Minister of the United Kingdom.
The trip to Number 10, which serves as both the Prime Minister’s residence and the headquarters of the U.K. government, capped a year of recognition that “just kept getting better,” Raj says.
Continue reading High Tea and High Acclaim
Chris, a Talent Acquisition Specialist in Tulsa, Oklahoma, gained important insights from his mentor, Mike. Mike, Shared Services Director in Tulsa, mentored Chris for almost a year starting in 2016.
“Mike manages three departments, so working with him gave me the opportunity to speak to someone who sees solutions at a higher level,” Chris says. “Gaining his perspective helped me understand how an upper-level manager addresses issues and finds opportunities.”
Continue reading Lesson Learned: Enterprise’s Mentor Program
Hindsight is 20/20. But one of the benefits of Enterprise’s promote-from-within culture is knowing company leaders all started from the same place as branch employees early in their careers. They’ve seen the same things, dealt with the same issues and faced the same fears.
So who better to impart some words of wisdom than people who have been in those shoes?
We asked two General Managers with more than 60 years of combined experience to share advice they wish they could tell themselves earlier in their careers.
Continue reading Things I Wish I Knew: Susie and Paul, General Managers
Enterprise employees in central Alabama empower future female leaders.
Fifteen years ago when Ashley H. first participated in Enterprise’s annual United Way campaign she directed her contribution to Girls Inc., a United Way member agency. At the time, she had no idea it would later lead to her operating group having a larger focus on mentoring young women.
Continue reading Paying it Forward
HR Manager Eduardo A. recounts his experiences after the devastation of Hurricane Maria.
In September 2017, Puerto Rico was devastated by Hurricane Maria, one of the strongest storms to directly strike the island in more than a century.
In the weeks following the storm, Enterprise employees acted quickly – coming together to ensure the business could get customers where they needed to go, even while their own lives were afflicted.
In this story, Eduardo A., HR Manager in Puerto Rico, provides a firsthand account of his experiences after the storm and the resilience and dedication of employees who went above and beyond.
Continue reading Puerto Rico Rises
How one branch manager helped a customer forget illness and find happiness.
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions.
In this segment, North Palm Beach, Florida Branch Manager Michael M. tells us how he helped a customer fulfill the one remaining adventure on her terminally ill friend’s bucket list. Michael stepped up to the challenge and exceeded the customer’s expectations, and she later wrote a note of appreciation for his compassion and attention to detail.
Continue reading The Red Convertible
Bryce W., Facilities Design and Construction Manager, rides to success with an unlikely transportation solution
Starting at a young age, Bryce has always had a special connection to speed.
Living down the road from a bicycle shop and seeing kids ride around the neighborhood, he took a keen interest in going fast – no matter how dangerous.
Continue reading A need for speed
How one Area Manager traveled 140.6 miles to the finish line.
Houston Hobby Airport Area Manager Nicolle wears a lot of hats. She’s a mom of two toddlers, a wife, a former NCAA soccer athlete and a 10-year employee of Enterprise.
And just last month, Nicolle earned another title: She’s an Ironwoman.
The fitness fanatic swam 2.4 miles, cycled 112 miles and ran 26.2 miles in Louisville, Kentucky, to complete her first Ironman triathlon.
Continue reading Ironwoman Completes Ironman
It’s not uncommon for Larry to encounter family business owners in his role as Account Executive for Enterprise Fleet Management in Colorado. When he does, his eyes light up.
“It makes an impact when I tell clients Enterprise is privately held…just like you are,” Larry says. “As a family-run business we understand how important it is to take care of our customers and to do the right thing – because we’re in it for the long haul.”
Continue reading Three generations of one family find job satisfaction at Enterprise