They say some are born to become change agents…and others have that need thrust upon them. But in every circumstance, it’s a huge help to have the right can-do culture behind you – so say four women who’ve made a difference at Enterprise and beyond.
Excellent customer service is in full bloom at Enterprise branches all across the Hawaiian islands these days—and it’s no accident. Customer satisfaction scores are now consistently hitting the corporate average (and nudging even higher) as the result of a high-profile effort to reach 100 percent customer satisfaction.
An eye-catching pin, with “100%” emblazoned atop a golden hibiscus bloom, has become the official symbol of the Hawaii Group’s commitment to outstanding service. Worn by every customer-facing member of the team, the pin serves as a reminder to “deliver the best service we can, 100 percent of the time,” says Dan S., Vice President/General Manager.
Simply mention the Management Training program to Céline R., and she has trouble containing her enthusiasm. “Oh my gosh, it changed my life,” she says.
It’s not really an exaggeration, notes the Assistant Manager of the Enterprise Rent-A-Car branch at Gare de Lyon in Paris, France. When Céline first learned about the MT program at a college job fair a couple of years ago, she’d never even heard of Enterprise before.