Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Branch Manager Peter W. who manages an Enterprise branch in Boise, Idaho.
A customer wrote an email to Enterprise to express her appreciation for Peter, who went above and beyond the call of duty during a recent rental experience.
Continue reading Spotlight on Service: Branch Manager Peter W.
We recently spoke to Enterprise Management Trainee Audriana G., who works at Albuquerque’s Sunport airport in New Mexico regarding her outstanding customer service. Audriana turned an everyday encounter into a memorable experience for a frequent renter—impressing the customer to the point that she wrote a letter to Chief Executive Officer Pam Nicholson, commending Audriana’s efforts.
Continue reading Spotlight on Service: Management Trainee Audriana G.
We recently caught up with Branch Manager Andrew K. to learn more about his customer service philosophy and how his team creates positive customer interactions. Andrew’s team in Littleton, CO recently offered a compassionate gesture to a customer that made a big impact.
When a customer’s son was admitted to the hospital, she needed a car fast. After learning about the situation and what the mother was going through, the team helped make her day a little bit better by having “Get Well Soon” balloons and a card waiting for her and her son when she arrived at the branch.
Continue reading Spotlight on Service: Littleton, Colorado
We recently caught up with Randy F. to learn more about his customer service philosophy and how he creates positive customer interactions. Randy is a Service Agent at an Enterprise branch in Belvidere, IL.
Randy became a local hero by saving a customer’s life when she stopped breathing in the car he was driving. Despite the intense pressure, Randy remained calm and was able to get the customer the medical attention she needed. As a token of her appreciation, the customer helped recognize Randy during a City Council Committee meeting with the mayor of the city, which was featured in the Belvidere local news.
Continue reading Spotlight on Service: Service Agent Randy F.
We recently caught up with Assistant Sales Manager Sally P. to learn more about her customer service philosophy and how she creates positive customer interactions.
Up until recently, Sally was a Branch Manager in the Tulsa region before taking on a new role for the Car Sales team. While working in rental, Sally’s kindness and focus on service inspired a customer who frequently visited her branch to write to Enterprise Holdings CEO and President Pam Nicholson about his experiences.
Continue reading Spotlight on Service: Assistant Sales Manager Sally P.
We recently caught up with Enterprise Management Trainee Lauri M. to learn more about her customer service philosophy and how she creates positive customer interactions. Lauri works at a neighborhood branch in Reading, Pennsylvania and assisted a customer who had been in a harrowing multi-vehicle accident and had to rent a car from Enterprise. The customer was so impressed with Lauri’s customer service, he wrote a letter to Enterprise Holdings CEO and President Pam Nicholson.
Continue reading Spotlight on Service: Enterprise Management Trainee Lauri M.
Enterprise Truck Rental Account Specialist Chad W. knows that it’s the little things that can make someone’s day. Case in point, he recently went above and beyond for a customer who had lost a very special item, and the customer wrote a letter of thanks for his help. Read on to learn more about Chad’s story, and his advice for providing great customer service every day.
Q: How long have you worked for Enterprise?
A: All together, I’ve been with the company for three years. I spent a little more than two years working in Fleet Management before I joined Truck Rental in Pittsburgh, Pennsylvania almost a year ago.
Continue reading Spotlight on Service: Account Specialist Chad W.
A customer wrote an email to Enterprise to express his appreciation for our Huntsville, Alabama airport Branch Manager Cecilia C.’s efforts, who went above and beyond the call of duty during his recent visit to the branch. Learn more in our Q&A with Cecilia:
Q: How long have you worked for Enterprise?
A: I joined the Enterprise team in 2007 through Enterprise Holdings’ acquisition of National and Alamo. Altogether, I have worked for Enterprise and Alamo for the past 22 years.
Continue reading Spotlight on Service: Enterprise Branch Manager Cecilia C.