Many employees try to put themselves in a customer’s shoes in order to provide the best service possible.
Flight delays aren’t uncommon and they can cause a lot of stress on travelers. Hakim G., a Senior Customer Assistance Representative at Rochester International Airport, has first-hand experience calming frantic travelers’ nerves.
In this ongoing series of “Five Questions” blogs, we ask five questions of various members of the Enterprise leadership team to get their perspective on the business. In this edition, we sat down with Mike H., Vice President of Sales in North America.
What excites you about your role and the different areas of the business you oversee?
The people and accounts I interact with continue to excite me every day.