For a company that prides itself on customer service, exemplary tales of doing the right thing don’t often go unnoticed. In Jacksonville, Florida, a deserving employee earned an Emerald Club Greeter recognition for his outstanding customer service.
We recently caught up with Corinne P. to learn more about her customer service philosophy and how she creates positive customer interactions. Corinne is a Rental Agent at Moncton International Airport in New Brunswick, Canada.
A customer wrote an email to National to express his appreciation for Corinne, who went above and beyond the call of duty during a recent rental experience.
Jeann C. has been a part of the both the Alamo and National teams at the Las Vegas Airport for 23 years.
“I started as a temporary employee, passing out magazines on Bell Road for Alamo,” said Jeann. “I enjoyed it so much that when I was offered a full time position, I decided to stay.”
Not long after, Jeann was a permanent fixture in the busy Alamo lobby. She was the go-to for directions and kept customers happy by passing out popcorn and water. Today, as a greeter, she helps make sure that lines keep moving and she also assists with a few transactions.
A customer wrote an email to Enterprise to express his appreciation for our Huntsville, Alabama airport Branch Manager Cecilia C.’s efforts, who went above and beyond the call of duty during his recent visit to the branch. Learn more in our Q&A with Cecilia:
Q: How long have you worked for Enterprise?
A: I joined the Enterprise team in 2007 through Enterprise Holdings’ acquisition of National and Alamo. Altogether, I have worked for Enterprise and Alamo for the past 22 years.