In 1973 construction of the Sears Tower in Chicago was completed, the Watergate hearings began, FedEx opened its doors, and Elvis Presley’s “Aloha from Hawaii” television special was seen around the world by more than one billion viewers.
Also that year, a loyal and dedicated sales agent – Julie T. – joined National Car Rental.
Four and half decades later, Julie is celebrating a career anniversary few can claim: 45 years.
Continue reading Growing together for 45 years
It all started with a simple question.
“Why isn’t Enterprise in Vietnam?”
Ha N., a License Title Clerk with the Business Remarketing team in Cincinnati, Ohio, asked this of Vice President of Business Management Dan W. last June during a visit he made.
Continue reading Bringing Enterprise home to Vietnam
Offering outstanding customer service comes effortlessly for Tillara T., who works as an Emerald Club Greeter and Administrative Assistant at Indianapolis International Airport. Her dedication to customer service is what earned her a Recognition of Service Excellence (ROSE) Award last month.
Continue reading Putting customers first
For a company that prides itself on customer service, exemplary tales of doing the right thing don’t often go unnoticed. In Jacksonville, Florida, a deserving employee earned an Emerald Club Greeter recognition for his outstanding customer service.
Continue reading Taking home the rose
We recently caught up with Corinne P. to learn more about her customer service philosophy and how she creates positive customer interactions. Corinne is a Rental Agent at Moncton International Airport in New Brunswick, Canada.
A customer wrote an email to National to express his appreciation for Corinne, who went above and beyond the call of duty during a recent rental experience.
Continue reading Spotlight on Service: Rental Agent Corinne P.
Jeann C. has been a part of the both the Alamo and National teams at the Las Vegas Airport for 23 years.
“I started as a temporary employee, passing out magazines on Bell Road for Alamo,” said Jeann. “I enjoyed it so much that when I was offered a full time position, I decided to stay.”
Not long after, Jeann was a permanent fixture in the busy Alamo lobby. She was the go-to for directions and kept customers happy by passing out popcorn and water. Today, as a greeter, she helps make sure that lines keep moving and she also assists with a few transactions.
Continue reading Alamo Greeter Celebrates 88th Birthday
A customer wrote an email to Enterprise to express his appreciation for our Huntsville, Alabama airport Branch Manager Cecilia C.’s efforts, who went above and beyond the call of duty during his recent visit to the branch. Learn more in our Q&A with Cecilia:
Q: How long have you worked for Enterprise?
A: I joined the Enterprise team in 2007 through Enterprise Holdings’ acquisition of National and Alamo. Altogether, I have worked for Enterprise and Alamo for the past 22 years.
Continue reading Spotlight on Service: Enterprise Branch Manager Cecilia C.