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In their shoes

In their shoes.Colone.E628VD.2Many employees try to put themselves in a customer’s shoes in order to provide the best service possible.

Edwin C., a Management Trainee in New York – took this philosophy to a new level. In fact, the customer was so impressed that she wrote a letter of recognition commending Edwin’s superb service.

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Putting customers first

9.9.17.Tillara.FBOffering outstanding customer service comes effortlessly for Tillara T., who works as an Emerald Club Greeter and Administrative Assistant at Indianapolis International Airport. Her dedication to customer service is what earned her a Recognition of Service Excellence (ROSE) Award last month.

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Flight delays, frantic travelers and customer service

8.17.17.Blog Image.FBFlight delays aren’t uncommon and they can cause a lot of stress on travelers. Hakim G., a Senior Customer Assistance Representative at Rochester International Airport, has first-hand experience calming frantic travelers’ nerves.

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Spotlight on Service: Management Assistant Daniel G.

5.31.17.Daniel Spotlight FBSpotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Management Assistant Daniel G. who manages an Enterprise branch in Santiago de Compostela, Spain.

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Spotlight on Service: Rental Agent Dwight D.

5.28.17.Dwight D FBSpotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Dwight D., a Rental Agent at Greensboro Airport in North Carolina. Dwight joined the Enterprise team in 2012 after a 35-year career with the U.S. Postal Service.

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Administrative Professionals Day

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Spotlight on Service: Rental Agent Corinne P.

4.17.17.Corinne P FBWe recently caught up with Corinne P. to learn more about her customer service philosophy and how she creates positive customer interactions. Corinne is a Rental Agent at Moncton International Airport in New Brunswick, Canada.

A customer wrote an email to National to express his appreciation for Corinne, who went above and beyond the call of duty during a recent rental experience.

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Spotlight on Service: Senior Customer Assistance Representative Mary C.

Spotlight.on.service.Mary.Chapai.E674K0Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Senior Customer Assistance Representative Mary C. who works at the Enterprise customer service desk at Peoria International Airport.

Mary’s customer service expertise resulted in a glowing customer letter to Chief Executive Officer Pam Nicholson.

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