Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Branch Manager Peter W. who manages an Enterprise branch in Boise, Idaho.
A customer wrote an email to Enterprise to express her appreciation for Peter, who went above and beyond the call of duty during a recent rental experience.
Continue reading Spotlight on Service: Branch Manager Peter W.
We recently spoke to Branch Manager Eric C. who manages an Enterprise branch in Canoga Park, California. One of Eric’s customers wrote to Enterprise to express her appreciation for Eric, who went above and beyond the call of duty during her recent rental.
Continue reading Spotlight on Service: Branch Manager Eric C.
We love taking care of our customers, but sometimes our customers become regulars who take care of us too.
‘As I write this letter, I am crying tears of joy. I could not let the year end without telling you how wonderful your … staff is.’
It was those simple words in a letter of appreciation from longtime Enterprise customer Ms. Merry that unraveled a much deeper story of customer service and friendship.
Continue reading Meet Ms. Merry
A customer wrote an email to Enterprise to express his appreciation for our Huntsville, Alabama airport Branch Manager Cecilia C.’s efforts, who went above and beyond the call of duty during his recent visit to the branch. Learn more in our Q&A with Cecilia:
Q: How long have you worked for Enterprise?
A: I joined the Enterprise team in 2007 through Enterprise Holdings’ acquisition of National and Alamo. Altogether, I have worked for Enterprise and Alamo for the past 22 years.
Continue reading Spotlight on Service: Enterprise Branch Manager Cecilia C.
Simply mention the Management Training program to Céline R., and she has trouble containing her enthusiasm. “Oh my gosh, it changed my life,” she says.
It’s not really an exaggeration, notes the Assistant Manager of the Enterprise Rent-A-Car branch at Gare de Lyon in Paris, France. When Céline first learned about the MT program at a college job fair a couple of years ago, she’d never even heard of Enterprise before.
Continue reading Launch of MT program paves the way for growth, career success in France