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Strengthening our communities: Picking up the pieces

Strengthening.our.communities.E305JD.E181K4.E752K9.option.3What would you do if you heard that a tornado with 165-mile per hour winds leveled more than 30 homes in a neighboring community?

Assistant Branch Managers Kyle S. and Patrick D. didn’t think twice — they gathered supplies and stepped up to lend a hand.

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Back from the brink: Enterprise support helps Albertans recover from wildfires

Albertans.wildfires.E390FJ.E998K2.E4684M.E858MWThe bright blue skies overhead gave no hint of the devastation that was about to descend on Fort McMurray, Alberta, on the first Tuesday in May.

Locals knew about wildfires burning in the vicinity, but “there was no smoke in the air that morning,” says Will S., Area Manager.  After lunch he stopped by the local Enterprise truck branch which sits up a bit from street level—and when he glanced out the window, Will noticed something ominous: billowing smoke, bearing down on the city.

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Enterprise Vice President receives invitation to White House Roundtable

Rural.sourcing.initiative.White.House.RoundtableYou just never know where a networking or business development conversation is going to lead. Like to the White House, for example.

That’s where Enterprise Vice President Kelli B. found herself in early February—in the Roosevelt Room, attending a White House Roundtable on “Technology Jobs in Rural America.” Her hosts for the session: US Secretary of Labor Tom Perez and Secretary of Agriculture Tom Vilsack.

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Alamo Greeter Celebrates 88th Birthday

Alamo.Greeter.Birthday.Jeann.Christian.E200HM.hi-res.edit.2Jeann C. has been a part of the both the Alamo and National teams at the Las Vegas Airport for 23 years.

“I started as a temporary employee, passing out magazines on Bell Road for Alamo,” said Jeann. “I enjoyed it so much that when I was offered a full time position, I decided to stay.”

Not long after, Jeann was a permanent fixture in the busy Alamo lobby.  She was the go-to for directions and kept customers happy by passing out popcorn and water. Today, as a greeter, she helps make sure that lines keep moving and she also assists with a few transactions.

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Meet Ms. Merry

Meet.Ms.Merry.Customer.Experience.imageWe love taking care of our customers, but sometimes our customers become regulars who take care of us too.

 

‘As I write this letter, I am crying tears of joy. I could not let the year end without telling you how wonderful your … staff is.’

It was those simple words in a letter of appreciation from longtime Enterprise customer Ms. Merry that unraveled a much deeper story of customer service and friendship.

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Water crisis brings out best in Michigan’s Enterprise team

Michigan.Water.Crisis.E51757.E541GR.E7610P.E6666K.E99580.E991N6There are times when having a network of neighborhood branches takes on a whole new meaning. That’s certainly the case in Flint, Michigan — as Enterprise employees have been pitching in with a neighborly effort to address the current water crisis.

The city of about 100,000 people has been operating under a state of emergency since early January, due to lead contamination that rendered its water supplies unsafe to drink.

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Lights, camera – action!

Live.in.the.Vineyard.Kenneth.Weaver.E781JRTalk about an incredible way to pick you up: Ken W. could barely believe the special work assignment he had recently – the chance to sing a chart-topping tune along with one of his favorite bands, the Grammy Award winning “for KING & COUNTRY.”

The gig grew out of the company’s sponsorship of “Live In The Vineyard,” a by-invitation-only music festival in California’s Napa Valley spotlighting both emerging artists and some of today’s hottest stars.

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Enterprising Athletes on the GO: Assistant Branch Manager Phillip M.


Phillip M.

Assistant Branch Manager

School: University of New Mexico
Sport: Men’s Basketball
Athletic Awards/Recognition: Lobo Achievement Award, Honorable Mention, All Conference

On the GO with Enterprise since 2013

As an alumnus of University of New Mexico, what attracted you to Enterprise?

I was attracted to the competitive environment, as well as the people. I was able to use my athletic career to my advantage.

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Enterprising People: Group Rental Manager makes the most of opportunities in Puerto Rico

prWhether it’s mentoring his teammates, giving customers first-class care, or backing a winning company basketball team, Luis L. is Enterprise’s go-to guy in Puerto Rico.

Luis has been performing these feats for more than 13 years in the vehicle rental industry in Puerto Rico, first with National and Alamo, now with Enterprise Holdings overseeing all three brands.

“During his tenure in the group, Luis has proven to be a true leader for the team,” says Bryan T., Vice President/General Manager of our Puerto Rico group. Bryan praised Luis’ “excellent performance, winning attitude and commitment to the Founding Values, and the development of several employees to promotions.”

Luis cites three key elements in his success: customer focus, company image and employee relations.

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