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Career planning and development is key to success at Enterprise

Enterprise031When Erin G. joined the Enterprise Management Training Program in 2004 in Cleveland, she had no idea how far her career would take her. With a strong work ethic and eagerness to always take on more, she quickly excelled and made her way up the rental ranks at some of the largest neighborhood branches in the Cleveland area.

But Erin didn’t stop there. She set her sights on a new challenge – an airport branch.

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Lights, camera – action!

Live.in.the.Vineyard.Kenneth.Weaver.E781JRTalk about an incredible way to pick you up: Ken W. could barely believe the special work assignment he had recently – the chance to sing a chart-topping tune along with one of his favorite bands, the Grammy Award winning “for KING & COUNTRY.”

The gig grew out of the company’s sponsorship of “Live In The Vineyard,” a by-invitation-only music festival in California’s Napa Valley spotlighting both emerging artists and some of today’s hottest stars.

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Spotlight on Service: Assistant Sales Manager Sally P.

Spotlight.on.Service.Sally.Parnell.E401H9We recently caught up with Assistant Sales Manager Sally P. to learn more about her customer service philosophy and how she creates positive customer interactions.

Up until recently, Sally was a Branch Manager in the Tulsa region before taking on a new role for the Car Sales team. While working in rental, Sally’s kindness and focus on service inspired a customer who frequently visited her branch to write to Enterprise Holdings CEO and President Pam Nicholson about his experiences.

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Enterprising People: Group Rental Manager makes the most of opportunities in Puerto Rico

prWhether it’s mentoring his teammates, giving customers first-class care, or backing a winning company basketball team, Luis L. is Enterprise’s go-to guy in Puerto Rico.

Luis has been performing these feats for more than 13 years in the vehicle rental industry in Puerto Rico, first with National and Alamo, now with Enterprise Holdings overseeing all three brands.

“During his tenure in the group, Luis has proven to be a true leader for the team,” says Bryan T., Vice President/General Manager of our Puerto Rico group. Bryan praised Luis’ “excellent performance, winning attitude and commitment to the Founding Values, and the development of several employees to promotions.”

Luis cites three key elements in his success: customer focus, company image and employee relations.

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Spotlight on Service: William M. “Candyman”

candymanPicking up customers is something that William M. does exceptionally well both literally and figuratively.

The Detroit airport shuttle bus driver is affectionately known as “Candyman,” not only because of his sweet charm but also because he generously hands out candy to all of his passengers – surprising them with a boost of “fun” at every interaction.

“I’ve been serving candy ever since I started with Enterprise ten years ago,” says Candyman. “I pride myself in making sure customers have a memorable shuttle ride. From the moment they board my bus, I greet them with complimentary candy and play popular music so they can hopefully leave in a better mood. Some customers even dance their way off the bus, which is a sure sign that they’ve had a good time.”

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Spotlight on Service: Enterprise Management Trainee Lauri M.

LauriWe recently caught up with Enterprise Management Trainee Lauri M. to learn more about her customer service philosophy and how she creates positive customer interactions. Lauri works at a neighborhood branch in Reading, Pennsylvania and assisted a customer who had been in a harrowing multi-vehicle accident and had to rent a car from Enterprise. The customer was so impressed with Lauri’s customer service, he wrote a letter to Enterprise Holdings CEO and President Pam Nicholson.

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Enterprise, National and Alamo brands place in the top three spots in J.D. Power North American Rental Car Satisfaction Study

jdpowerMillennials are driving a surge in rental car customer satisfaction, according to the J.D. Power 2015 North America Rental Car Satisfaction Study. Study findings show that rental car satisfaction has reached its highest peak since J.D. Power began its current methodology in 2006, with Enterprise claiming the top spot among car rental brands for the second straight year.

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Spotlight on Service: Management Assistant Kiley K.

kileykA customer, an Atlanta media personality, shared a recent Enterprise rental experience in an article she wrote in a local publication. In the article, she praised Management Assistant Kiley K. for her quick thinking and can-do attitude. Kiley turned this particular customer’s bad experience into a positive one, with a few simple actions. Read on to hear it from Kiley’s perspective:

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Flower Power

flowerpowerExcellent customer service is in full bloom at Enterprise branches all across the Hawaiian islands these days—and it’s no accident. Customer satisfaction scores are now consistently hitting the corporate average (and nudging even higher) as the result of a high-profile effort to reach 100 percent customer satisfaction.

An eye-catching pin, with “100%” emblazoned atop a golden hibiscus bloom, has become the official symbol of the Hawaii Group’s commitment to outstanding service. Worn by every customer-facing member of the team, the pin serves as a reminder to “deliver the best service we can, 100 percent of the time,” says Dan S., Vice President/General Manager.

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Spotlight on Service: Account Specialist Chad W.

spotlightEnterprise Truck Rental Account Specialist Chad W. knows that it’s the little things that can make someone’s day. Case in point, he recently went above and beyond for a customer who had lost a very special item, and the customer wrote a letter of thanks for his help. Read on to learn more about Chad’s story, and his advice for providing great customer service every day.

Q: How long have you worked for Enterprise?

A: All together, I’ve been with the company for three years. I spent a little more than two years working in Fleet Management before I joined Truck Rental in Pittsburgh, Pennsylvania almost a year ago.

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