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Spotlight on Service: Littleton, Colorado

Spotlight.on.Service.Colorado.Jason.Krause.Andrew.Kviz.E17386.E5018We recently caught up with Branch Manager Andrew K. to learn more about his customer service philosophy and how his team creates positive customer interactions. Andrew’s team in Littleton, CO recently offered a compassionate gesture to a customer that made a big impact.

When a customer’s son was admitted to the hospital, she needed a car fast. After learning about the situation and what the mother was going through, the team helped make her day a little bit better by having “Get Well Soon” balloons and a card waiting for her and her son when she arrived at the branch.

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Alamo Greeter Celebrates 88th Birthday

Alamo.Greeter.Birthday.Jeann.Christian.E200HM.hi-res.edit.2Jeann C. has been a part of the both the Alamo and National teams at the Las Vegas Airport for 23 years.

“I started as a temporary employee, passing out magazines on Bell Road for Alamo,” said Jeann. “I enjoyed it so much that when I was offered a full time position, I decided to stay.”

Not long after, Jeann was a permanent fixture in the busy Alamo lobby.  She was the go-to for directions and kept customers happy by passing out popcorn and water. Today, as a greeter, she helps make sure that lines keep moving and she also assists with a few transactions.

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Enterprise Internship Program puts students on fast-track to career success

Intern.Program.Success.William.Stiles.Janna.Robinson.E449RW.E381PXLong before the Blue Raiders of Middle Tennessee State upset Michigan State in the Big Dance this spring, recent MTSU grad William S. had his heart set on pursuing a career as an athletic director. Until he suited up as a Management Intern at Enterprise Rent-A-Car, that is.

“It was life-changing,” William says. “Once I got into the business at Enterprise, I knew this is where I wanted to be long term.” Since December, he’s been chalking up the early wins of his career as a full-time Management Trainee in the Tennessee Group.

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Meet Ms. Merry

Meet.Ms.Merry.Customer.Experience.imageWe love taking care of our customers, but sometimes our customers become regulars who take care of us too.

 

‘As I write this letter, I am crying tears of joy. I could not let the year end without telling you how wonderful your … staff is.’

It was those simple words in a letter of appreciation from longtime Enterprise customer Ms. Merry that unraveled a much deeper story of customer service and friendship.

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Spotlight on Service: Service Agent Randy F.

Spotight.on.Service.Agent.Randy.Fry.E168FS.hi.res

We recently caught up with Randy F. to learn more about his customer service philosophy and how he creates positive customer interactions. Randy is a Service Agent at an Enterprise branch in Belvidere, IL.

Randy became a local hero by saving a customer’s life when she stopped breathing in the car he was driving. Despite the intense pressure, Randy remained calm and was able to get the customer the medical attention she needed. As a token of her appreciation, the customer helped recognize Randy during a City Council Committee meeting with the mayor of the city, which was featured in the Belvidere local news.

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Career planning and development is key to success at Enterprise

Enterprise031When Erin G. joined the Enterprise Management Training Program in 2004 in Cleveland, she had no idea how far her career would take her. With a strong work ethic and eagerness to always take on more, she quickly excelled and made her way up the rental ranks at some of the largest neighborhood branches in the Cleveland area.

But Erin didn’t stop there. She set her sights on a new challenge – an airport branch.

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Lights, camera – action!

Live.in.the.Vineyard.Kenneth.Weaver.E781JRTalk about an incredible way to pick you up: Ken W. could barely believe the special work assignment he had recently – the chance to sing a chart-topping tune along with one of his favorite bands, the Grammy Award winning “for KING & COUNTRY.”

The gig grew out of the company’s sponsorship of “Live In The Vineyard,” a by-invitation-only music festival in California’s Napa Valley spotlighting both emerging artists and some of today’s hottest stars.

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Spotlight on Service: Assistant Sales Manager Sally P.

Spotlight.on.Service.Sally.Parnell.E401H9We recently caught up with Assistant Sales Manager Sally P. to learn more about her customer service philosophy and how she creates positive customer interactions.

Up until recently, Sally was a Branch Manager in the Tulsa region before taking on a new role for the Car Sales team. While working in rental, Sally’s kindness and focus on service inspired a customer who frequently visited her branch to write to Enterprise Holdings CEO and President Pam Nicholson about his experiences.

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Enterprising People: Group Rental Manager makes the most of opportunities in Puerto Rico

prWhether it’s mentoring his teammates, giving customers first-class care, or backing a winning company basketball team, Luis L. is Enterprise’s go-to guy in Puerto Rico.

Luis has been performing these feats for more than 13 years in the vehicle rental industry in Puerto Rico, first with National and Alamo, now with Enterprise Holdings overseeing all three brands.

“During his tenure in the group, Luis has proven to be a true leader for the team,” says Bryan T., Vice President/General Manager of our Puerto Rico group. Bryan praised Luis’ “excellent performance, winning attitude and commitment to the Founding Values, and the development of several employees to promotions.”

Luis cites three key elements in his success: customer focus, company image and employee relations.

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Spotlight on Service: William M. “Candyman”

candymanPicking up customers is something that William M. does exceptionally well both literally and figuratively.

The Detroit airport shuttle bus driver is affectionately known as “Candyman,” not only because of his sweet charm but also because he generously hands out candy to all of his passengers – surprising them with a boost of “fun” at every interaction.

“I’ve been serving candy ever since I started with Enterprise ten years ago,” says Candyman. “I pride myself in making sure customers have a memorable shuttle ride. From the moment they board my bus, I greet them with complimentary candy and play popular music so they can hopefully leave in a better mood. Some customers even dance their way off the bus, which is a sure sign that they’ve had a good time.”

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