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Spotlight on Service: Branch Manager Peter W.

spotlight-on-service-peter-wolfeSpotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Branch Manager Peter W. who manages an Enterprise branch in Boise, Idaho.

A customer wrote an email to Enterprise to express her appreciation for Peter, who went above and beyond the call of duty during a recent rental experience.

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Spotlight on Service: Branch Manager Eric C.

Enterprise employee Eric Cagle at the Canoga Park, California branch November 1, 2016.We recently spoke to Branch Manager Eric C. who manages an Enterprise branch in Canoga Park, California. One of Eric’s customers wrote to Enterprise to express her appreciation for Eric, who went above and beyond the call of duty during her recent rental.

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Day in the Life: Enterprise Intern Aye M.

10-26-16-aye-m-fb-intern“I cannot think of a better way to have spent my summer than being a part of the Enterprise Accounting department!  I have gained a lot of insight into business operations as well as accounting functions.

Even as an intern I was given opportunities to make decisions that matter.

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Chasing a dream down under

chasing-a-dream-down-under-2You could say Stefanie S. has done a little moving in her life.

A fluent speaker of five languages, Stefanie resided in six different countries by the time she was 18. So it may have taken her a little by surprise when a couple of years ago—after finishing a master’s degree in Switzerland—she discovered a career “home” at Enterprise.

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Day in the Life: Enterprise Intern Feysel R.

8.23.16.Feysel.R.FB“I never know what the day holds for me at Enterprise because every day is different from the day before. A day at Enterprise consists of driving different cars, solving problems, having fun with coworkers, and my favorite, getting to interact with and help different customers.

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Day in the Life: Enterprise Intern Tiffany C.

8.3.16.Tiffany C FB“I’ve never been a part of a company that operates likes Enterprise.

At Enterprise I’ve learned the importance of building great customer relationships. Because we are always going above and beyond for every customer we have a lot of regular renters who I love to help. In return these great relationships have helped us grow our store’s fleet of cars and I’m extremely proud to be a part of our growth!!!

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Be A John: Customer service gone viral

Be.A.John.Viral.Post.BlogEvery day Enterprise employees strive to provide exceptional customer service – looking for ways to go above and beyond, especially in stressful situations.

Coty Vincent walked in to a Tulsa, Oklahoma Enterprise last week. Overwhelmed after being the victim of a hit-and-run collision, and with 11-month-old twins in tow, she was greeted by Management Trainee John G.

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Meet Ms. Merry

Meet.Ms.Merry.Customer.Experience.imageWe love taking care of our customers, but sometimes our customers become regulars who take care of us too.

 

‘As I write this letter, I am crying tears of joy. I could not let the year end without telling you how wonderful your … staff is.’

It was those simple words in a letter of appreciation from longtime Enterprise customer Ms. Merry that unraveled a much deeper story of customer service and friendship.

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