Back

Kids, cars and customer service

Nick Luccia_PhotoAnyone with kids can attest, traveling with little ones can be stressful.

Many parents have a plan of attack to wrestle their kids into car seats and make the ensuing drive a bit easier. There’s trusty Goldfish crackers, a lively Disney sing-along or a portable DVD player.

But what happens when your mom-mobile breaks down and ends up in the shop leaving you, and your five children, in the lobby of an Enterprise looking for a rental?

Leave it to Nick L., Branch Rental Manager in Tampa, to answer this question and calm a flustered parent while solving her transportation needs.

The customer thanked Nick by calling him her “guardian angel,” and she wrote a heartfelt letter of appreciation.

Continue reading Kids, cars and customer service

Back

Mother and daughter share Enterprise bond

Alex Kendall, St. Louis, Enterprise, Mothers Day

There’s something spectacular about the bond between a mother and her daughter.

Unabashed love.

Immense pride.

Sheer joy.

These are the emotions Campus Manager Lynn M. evokes for her daughter, Molly S.

What makes their bond extra special? They share a second family together: Enterprise.

Continue reading Mother and daughter share Enterprise bond

Back

An endurance test to celebrate an enduring legacy

Ireland TriathlonEnterprise founder Jack Taylor believed in having fun and giving back to the local communities where employees live and work.

After Jack passed away in 2016, the Ireland Operating Group looked to pay homage to his philosophy. At the top of their list: an annual run, bike and swim – all to benefit a local non-profit.

And with that, the annual Jack Taylor Memorial Triathlon headed to the start line.

Continue reading An endurance test to celebrate an enduring legacy

Back

Entrepreneurs at Enterprise: Michael H.

MikeH2-editedIn this interview series, we speak with employees who were nominated by their teams as having a strong entrepreneurial spirit. Entrepreneurship is a key indicator to success for employees starting their careers in the Enterprise Management Training (MT) Program.

Michael H. joined the MT program in August 2017. As a newly promoted Management Assistant, we asked him to share his perspective on competition and cooperation, the mentors who motivate him and how he’s already using his experience to help new employees.

Continue reading Entrepreneurs at Enterprise: Michael H.

Back

A series of unfortunate events

ehiSD-40Lost keys.

Misplaced driving glasses.

Flat tire on the rental car.

Thousands of miles from home.

Imagine a scenario where you face all these obstacles. The panic and frustration could send even a well-seasoned traveler into a tailspin.

When a customer recently found himself in this exact situation, he turned to Southern California’s Administrative Representative Connie J. Connie’s diligent service put the customer at ease, solved his issues and earned his loyalty for life.

Continue reading A series of unfortunate events

Back

Giving back, one tree at a time

Oregon 032418.2
Enterprise employee Ariff A. and his wife Jessica helping out at the planting in Oregon

When Arbor Day was founded in 1872, the idea was simple – set aside a special day for tree planting.

The Enterprise Rent-A-Car Foundation, of course, sets aside many days a year, as it’s in the 13th year of a special 50-year pledge for tree planting.

Every year, 1 million trees are planted as part of the Enterprise 50 Million Tree Pledge – a unique public-private partnership with the Arbor Day Foundation that will continue through 2056.

Continue reading Giving back, one tree at a time

Back

Things I Wish I Knew: Bridget L., General Manager

BridgetLongBridget L., GM of the Southeast England group, shares the advice she would give herself as a Branch Manager.

Bridget’s 18-year Enterprise career has spanned five Groups, three time zones and two continents. She worked as a Branch Manager in the Chicago group and then took roles in South Florida, Seattle and San Francisco. In 2015 she made her biggest move yet, heading across the pond as General Manager in the Southeast England/London group.

Here’s the advice she’d give her younger self:

Continue reading Things I Wish I Knew: Bridget L., General Manager

Back

Giving from the Heart

CanadaRMH PhotoCarrie A. knows what it’s like to spend more time inside the walls of a hospital than out.

Her youngest daughter, Avery, who was born in 2011, spent most of her life — all 10 precious months of it — fighting to survive at the University of Michigan’s Children’s Hospital.

“No one ever anticipates needing to be at a hospital for months-on-end,” says Carrie, Group HR Manager in the Southwestern Ontario group. “That’s why it’s important for me to give back to organizations like the Ronald McDonald House – an option for my family and for many of our friends experiencing challenging times.”

Continue reading Giving from the Heart

Back

Friendship on the soccer field leads to mentor partnership

Linda and MyraWhen Business Rental Sales Manager Linda B. joined the Sacramento operating group’s indoor soccer team, she was looking for a way to get to know a new batch of up-and-coming Enterprise employees.

“I remember when I met Myra B. on the soccer field – she was determined, focused and persistent,” says Linda. “She embodied all the qualities you look for in a teammate both on the field and in the branch.”

That rapport would expand as the two teamed up off the field as part of the operating group’s Formal Mentoring Program.

Continue reading Friendship on the soccer field leads to mentor partnership

Back

Leaving a legacy (and a tie) in Brooklyn

2493 TiesAn Enterprise branch takes employee promotions to new heights.

One of the highest honors in sports happens when an athlete’s jersey number is retired. Their legacy is firmly enshrined as a part of the organization’s history, and their presence is remembered by all those who look up to the rafters.

For Javier L., former Branch Manager of the New York group’s flagship branch in the heart of Brooklyn, New York, that familiar ceremony served as a source of inspiration to recognize employees.

Continue reading Leaving a legacy (and a tie) in Brooklyn