Millennials are driving a surge in rental car customer satisfaction, according to the J.D. Power 2015 North America Rental Car Satisfaction Study. Study findings show that rental car satisfaction has reached its highest peak since J.D. Power began its current methodology in 2006, with Enterprise claiming the top spot among car rental brands for the second straight year.
As part of our ongoing support of military members and their families, we recently joined forces with Progressive® Insurance, the National Auto Body Council (NABC) and others in the collision industry for the third annual Keys to Progress® program. The one-day, nationwide event provided more than 130 newly refurbished vehicles to deserving military members and their families on Veterans Day. The recipients were selected by local VFW chapters and other veteran organizations.
The Keys to Progress vehicle giveaways, spearheaded by Progressive, took place at 60 Progressive Service Centers across the country. For the third consecutive year, Enterprise provided six months of automobile insurance for each donated vehicle to ensure recipients were well covered. We also helped transport families to the giveaway events.
Is it a good thing to be ranked No. 40? You better believe it is — especially if it means you’re the 40th fastest person in the world when graded among your peers at the Ironman 70.3 World Championship, which took place this summer in Austria.
Airport Facilities Director Randy K. has no need to wear a jet pack. He can swim 1.2 miles, cycle 56 miles and run 13.1 miles all together faster than most people could even imagine.
So what lit a fire under Randy, so to speak? It all happened during a vacation in Hawaii.
“My wife and I were on a sightseeing walk in Hawaii when this guy ran by us at a pretty good clip,” Randy recalls. “Soon enough, more racers followed and we soon found ourselves cheering on participants in the Lava Man triathlon. I was so impressed by how fast the lead guy ran by that I did some research and discovered he was Chris McCormack.”
It’s never easy to lose a member of the family and Corey Bush Sr. was definitely a member of the Enterprise family. Corey had been a full-time service agent in Southern Louisiana for 14 years when he was tragically killed while interrupting a burglary in his home two weeks before Christmas.
“Corey was hardworking, loyal and knew everyone,” says Area Manager Eric S. “He was the kind of guy you wanted on your team because you could rely on him for anything.”
“We wanted to do something for his family for the holidays, so we bought gifts for his kids,” says Area Manager Ryan E. “The next year, we wanted to do even more to honor him and help his family. We knew Corey was an avid softball player so we reached out to some of the teams he played with, and established the first memorial softball tournament.”
Each year, more than 1,500 college students suit up for the Management Training Internship program at Enterprise. Whether they’re fulfilling a prerequisite or pursuing entrepreneurial dreams, interns gain real-life experience, which paves the way for plentiful opportunities.
Seeing the potential
It wasn’t all that long ago that Tara K. — now Assistant Vice President of Manufacturer and Dealership Business Development — found herself looking for hands-on training. As a senior at New York’s Siena College, Tara had been searching for an internship for a marketing class. Had it not been for the Talent Acquisition Specialists visiting on the first day of classes to help with mock interviews, Tara’s career path might have taken a different course.
“The Enterprise employee I spoke with during that first day of marketing class said she had two intern positions open if I wanted to apply,” Tara recalls. “Initially, I wasn’t sure where an internship with a rental car company would take me, but the more I learned, the more excited I became about the possibilities.”
A customer, an Atlanta media personality, shared a recent Enterprise rental experience in an article she wrote in a local publication. In the article, she praised Management Assistant Kiley K. for her quick thinking and can-do attitude. Kiley turned this particular customer’s bad experience into a positive one, with a few simple actions. Read on to hear it from Kiley’s perspective:
No matter how hectic a day at work, Senior Account Fleet Coordinator Jennifer P. never tires of hearing the word ‘mom.’ After a seven-year struggle with infertility, that term of endearment is one she thought she might never hear.
But thanks in part to Enterprise Holdings’ adoption benefit, she is now a mom times two and has a house filled with laughter to prove it.
What are your thoughts on our growth in Europe over the past few years?
Achieving growth starts with a great deal of hard work and a plan, especially in countries where we are starting from scratch and the Enterprise brand is unknown. At this point, each market or country is at a different level of maturity and evolution. In the U.K. for instance, we just celebrated 20 years, while in Spain and France we have owned the businesses for four years.
Many of our franchise countries joined the fold in 2015. Each one will have a different strategy for growth.
Q: Hi Bridget! How did you learn about a career with Enterprise?
A: I was an employee referral. I had just returned home after spending a year teaching in Belize when my brother-in-law said I should apply for the Management Training (MT) program. I had planned to go to law school but ultimately decided managing my own career felt like a better fit.