The second time’s a charm, as the saying goes. Carlos F. was optimistic during his final round hiring interview with Enterprise in 2008, even though he’d been through a similar experience with Enterprise almost a decade earlier as a fresh college graduate.
“I knew about Enterprise from the case studies covering the big St. Louis companies,” Carlos recalls of his undergraduate experience as a foreign exchange student at Saint Louis University. “And I love cars, so I thought Enterprise would be a great fit.”
Warm sun shines on your face. You turn to see a giraffe munching on the leaves of a nearby tree. Zebras graze in the distance. It might be any summer day at your local zoo, but it’s not. It’s January, and you are in Africa to climb a mountain.
“I had been hiking locally for a couple of years when a friend of mine suggested that we climb Mount Kilimanjaro,” says Regional Rental Manager Mark B. “We took a year to plan and prepare.”
Lead Return Agent Jeffery R.’s goal is to create positive customer interactions. This was especially seen recently when he offered to drive a customer to Baltimore – Washington International Airport to help him catch his flight. The customer commended Jeffery for going above and beyond expectations.
The customer wrote an email to express his appreciation for Jeffery’s quick thinking. “I often think our culture is in a service funk,” writes the customer. “I know as a frequent business traveler, travel is demanding, exhausting and often negatively unpredictable. Jeffery’s actions … were in a word, heroic. He literally made my day. Jeffery allowed me to be home with my wife and sons tonight and not stuck in an airport.”
Enterprise marks its 20th anniversary of operating in the United Kingdom this year. To celebrate this milestone, we have committed to a beautification program covering nine roundabouts in Enterprise’s eight operating groups in the U.K.
To support this program, we will partner with British landscape experts and local governments to transform the roundabouts into natural wildflower gardens. Noting that one of Enterprise’s Founding Values is to strengthen our communities, one neighborhood at a time, Senior Vice President and Managing Director of the U.K. and Ireland Mike N. says: “We want to celebrate our 20th year in this market by giving something back to the regions that have welcomed and supported us over so many years.”
My name is Rebecca H. and my one word to describe Enterprise is Encouragement! During my time so far at Enterprise, the word encouragement has come to mean a lot to me in many ways. Not only do I encourage myself each and every day to do the very best I can, I know I have a major impact on encouraging those around me to do their very best as well. I am confident in my abilities because of the encouragement from my immediate management along with everyone in my region. I am supported in more ways I could have possibly imagined. I am looking forward to continuing to provide that same support and encouragement for my employees as I advance in my career with Enterprise.
If Enterprise Holdings were ever to offer a traveling internship, Shannon P. would be well versed for the position. With Enterprise internships in the U.S. and the U.K. under her belt, the Webster University student already has a third one planned for this summer.
“I’ve always had a quest for knowledge and a curiosity for how things work,” says Shannon. “I rarely leave an opportunity unturned, and luckily, have found there’s no shortage of them at Enterprise.”
My name is Alessandra D. and I have been a Management Trainee with Enterprise for six months. It has truly been one of the most rewarding experiences of my life! When joining the team I was repeatedly told two very important things: I will work hard and my efforts would not go unnoticed. Enterprise is constantly rewarding me through recognition, opportunities, events and prizes. I am consistently being provided the support to learn new things and grow as an individual and a professional. Working for a company that prides themselves in exceptional training and development and rewards displays the true gratitude and appreciation they have for their employees. I am dedicated to walking into work and putting in 100% of my efforts everyday because I know my hard work is truly valued. I have experienced firsthand one of Enterprise’s founding values… “We work hard and reward hard work!” As I advance in my own career, I am excited to show others how rewarding a career with Enterprise can be!
When most Enterprise Holdings employees consider going “beyond the reservation,” it likely means stepping up to ensure complete satisfaction with a rental. For Management Trainee Emily E., the phrase has an entirely different dimension.
As a member of the Navajo tribe, Emily has literally gone beyond the reservation lands of her native Navajo Nation to explore cultures and build friendships half a world away. Before joining Enterprise, she served as a Peace Corps volunteer in Chengdu — a city of 14 million in the Sichuan province of China.
Branch Manager Stephen W. is an exemplary member of the Enterprise family. Stephen embodies all the values an employee should have and more, including his extreme dedication to customer service.
Stephen’s dedication was especially noticed one rainy evening at closing time, when he was called to help a stranded motorist. Unbeknownst to Stephen, the customer needing help was Systems EngineerLesley I. — an Enterprise Holdings employee from St. Louis in the middle of a four-hour drive to Branson, Missouri, when her truck started making unfavorable noises. With three kids in tow, she exited the highway only to find no gas stations, restaurants or stores anywhere in sight.