You’re sitting behind the wheel belting out the lyrics to a song by your favorite band, pretending to sing to a crowd of thousands…Or maybe you’re just singing along in the crowd.
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Senior Customer Assistance Representative Mary C. who works at the Enterprise customer service desk at Peoria International Airport.
Mary’s customer service expertise resulted in a glowing customer letter to Chief Executive Officer Pam Nicholson.
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Branch Manager Peter W. who manages an Enterprise branch in Boise, Idaho.
A customer wrote an email to Enterprise to express her appreciation for Peter, who went above and beyond the call of duty during a recent rental experience.
We recently spoke to Branch Manager Eric C. who manages an Enterprise branch in Canoga Park, California. One of Eric’s customers wrote to Enterprise to express her appreciation for Eric, who went above and beyond the call of duty during her recent rental.
A fluent speaker of five languages, Stefanie resided in six different countries by the time she was 18. So it may have taken her a little by surprise when a couple of years ago—after finishing a master’s degree in Switzerland—she discovered a career “home” at Enterprise.
We recently spoke to Enterprise Management Trainee Audriana G., who works at Albuquerque’s Sunport airport in New Mexico regarding her outstanding customer service. Audriana turned an everyday encounter into a memorable experience for a frequent renter—impressing the customer to the point that she wrote a letter to Chief Executive Officer Pam Nicholson, commending Audriana’s efforts.
Summer interns in the Southwest region were asked to participate in a project to show how they have grown during their time at Enterprise. Each intern was asked to think of two hashtags: one explaining why they came to Enterprise, and one about what they’ve learned so far. Then, they each provided a short explanation for their choices.
Every day Enterprise employees strive to provide exceptional customer service – looking for ways to go above and beyond, especially in stressful situations.
Coty Vincent walked in to a Tulsa, Oklahoma Enterprise last week. Overwhelmed after being the victim of a hit-and-run collision, and with 11-month-old twins in tow, she was greeted by Management Trainee John G.
Continue reading Be A John: Customer service gone viral