We recently caught up with Corinne P. to learn more about her customer service philosophy and how she creates positive customer interactions. Corinne is a Rental Agent at Moncton International Airport in New Brunswick, Canada.
A customer wrote an email to National to express his appreciation for Corinne, who went above and beyond the call of duty during a recent rental experience.
Continue reading Spotlight on Service: Rental Agent Corinne P.
Kelley H. strongly believes in achieving excellence. That belief – and his commitment to it – paid off in a big way.
The National Institute for Automotive Service Excellence (ASE) recently announced Kelley earned the prestigious Auto Care Association World Class Technician Award.
Continue reading Commitment to excellence
You’re sitting behind the wheel belting out the lyrics to a song by your favorite band, pretending to sing to a crowd of thousands…Or maybe you’re just singing along in the crowd.
Continue reading Employees Get Unique Car–Versations with Up-and-Coming Musical Acts
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Senior Customer Assistance Representative Mary C. who works at the Enterprise customer service desk at Peoria International Airport.
Mary’s customer service expertise resulted in a glowing customer letter to Chief Executive Officer Pam Nicholson.
Continue reading Spotlight on Service: Senior Customer Assistance Representative Mary C.
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Branch Manager Peter W. who manages an Enterprise branch in Boise, Idaho.
A customer wrote an email to Enterprise to express her appreciation for Peter, who went above and beyond the call of duty during a recent rental experience.
Continue reading Spotlight on Service: Branch Manager Peter W.
We recently spoke to Branch Manager Eric C. who manages an Enterprise branch in Canoga Park, California. One of Eric’s customers wrote to Enterprise to express her appreciation for Eric, who went above and beyond the call of duty during her recent rental.
Continue reading Spotlight on Service: Branch Manager Eric C.
You could say Stefanie S. has done a little moving in her life.
A fluent speaker of five languages, Stefanie resided in six different countries by the time she was 18. So it may have taken her a little by surprise when a couple of years ago—after finishing a master’s degree in Switzerland—she discovered a career “home” at Enterprise.
Continue reading Chasing a dream down under
We recently spoke to Enterprise Management Trainee Audriana G., who works at Albuquerque’s Sunport airport in New Mexico regarding her outstanding customer service. Audriana turned an everyday encounter into a memorable experience for a frequent renter—impressing the customer to the point that she wrote a letter to Chief Executive Officer Pam Nicholson, commending Audriana’s efforts.
Continue reading Spotlight on Service: Management Trainee Audriana G.
Summer interns in the Southwest region were asked to participate in a project to show how they have grown during their time at Enterprise. Each intern was asked to think of two hashtags: one explaining why they came to Enterprise, and one about what they’ve learned so far. Then, they each provided a short explanation for their choices.
Continue reading Enterprise Interns: hashtag experiment
“At Enterprise, we believe exceptional customers and exceptional employees make for a great business atmosphere!
Continue reading Day in the Life: Enterprise Intern Sean M.