On Oct. 8, as many Californians drifted off to sleep, one of the most destructive fires in the state’s history ignited in Northern California. High winds following a dry, hot summer set the stage for devastation. Within minutes, intense, fast-moving fires began raging across much of Napa and Sonoma counties.
Many employees try to put themselves in a customer’s shoes in order to provide the best service possible.
Offering outstanding customer service comes effortlessly for Tillara T., who works as an Emerald Club Greeter and Administrative Assistant at Indianapolis International Airport. Her dedication to customer service is what earned her a Recognition of Service Excellence (ROSE) Award last month.
Identical twin brothers Ethan and Ryan M. are Branch Managers at locations just 15 miles apart. While they both sport a similar friendly face behind the counter, they’re on two distinct career paths.
Flight delays aren’t uncommon and they can cause a lot of stress on travelers. Hakim G., a Senior Customer Assistance Representative at Rochester International Airport, has first-hand experience calming frantic travelers’ nerves.
In this ongoing series of “Five Questions” blogs, we ask five questions of various members of the leadership team to get their perspective on the business. This time, we spoke with Michele M., Vice President of Airport Business Development.
What’s been the key to success when it comes to growth for our airport business over the past several years? What opportunities lie ahead?
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Management Assistant Daniel G. who manages an Enterprise branch in Santiago de Compostela, Spain.
Spotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Dwight D., a Rental Agent at Greensboro Airport in North Carolina. Dwight joined the Enterprise team in 2012 after a 35-year career with the U.S. Postal Service.