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The City of Brotherly Love… and friendly competition

Enterprise twins_3Don’t be surprised to stumble upon Enterprise customers in Philadelphia doing a double take.

Identical twin brothers Ethan and Ryan M. are Branch Managers at locations just 15 miles apart. While they both sport a similar friendly face behind the counter, they’re on two distinct career paths.

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Flight delays, frantic travelers and customer service

8.17.17.Blog Image.FBFlight delays aren’t uncommon and they can cause a lot of stress on travelers. Hakim G., a Senior Customer Assistance Representative at Rochester International Airport, has first-hand experience calming frantic travelers’ nerves.

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Five Questions: Vice President of Airport Business Development Michele M.

MMH Headshot 2016In this ongoing series of “Five Questions” blogs, we ask five questions of various members of the leadership team to get their perspective on the business. This time, we spoke with Michele M., Vice President of Airport Business Development.

What’s been the key to success when it comes to growth for our airport business over the past several years? What opportunities lie ahead?

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Spotlight on Service: Management Assistant Daniel G.

5.31.17.Daniel Spotlight FBSpotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Management Assistant Daniel G. who manages an Enterprise branch in Santiago de Compostela, Spain.

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Spotlight on Service: Rental Agent Dwight D.

5.28.17.Dwight D FBSpotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Dwight D., a Rental Agent at Greensboro Airport in North Carolina. Dwight joined the Enterprise team in 2012 after a 35-year career with the U.S. Postal Service.

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Spotlight on Service: Rental Agent Corinne P.

4.17.17.Corinne P FBWe recently caught up with Corinne P. to learn more about her customer service philosophy and how she creates positive customer interactions. Corinne is a Rental Agent at Moncton International Airport in New Brunswick, Canada.

A customer wrote an email to National to express his appreciation for Corinne, who went above and beyond the call of duty during a recent rental experience.

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Commitment to excellence

4.9.17.Kelley H FBKelley H. strongly believes in achieving excellence. That belief – and his commitment to it – paid off in a big way.

The National Institute for Automotive Service Excellence (ASE) recently announced Kelley earned the prestigious Auto Care Association World Class Technician Award.

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