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Fighting fires with rental cars (and trucks)

Enterprise Holdings, Rental Car, First Responder, Wild Fires,  Cal Fire, 111717How Enterprise supports first responders battling California wildfires.

On Oct. 8, as many Californians drifted off to sleep, one of the most destructive fires in the state’s history ignited in Northern California. High winds following a dry, hot summer set the stage for devastation. Within minutes, intense, fast-moving fires began raging across much of Napa and Sonoma counties.

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In their shoes

In their shoes.Colone.E628VD.2Many employees try to put themselves in a customer’s shoes in order to provide the best service possible.

Edwin C., a Management Trainee in New York – took this philosophy to a new level. In fact, the customer was so impressed that she wrote a letter of recognition commending Edwin’s superb service.

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Putting customers first

9.9.17.Tillara.FBOffering outstanding customer service comes effortlessly for Tillara T., who works as an Emerald Club Greeter and Administrative Assistant at Indianapolis International Airport. Her dedication to customer service is what earned her a Recognition of Service Excellence (ROSE) Award last month.

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The City of Brotherly Love… and friendly competition

Enterprise twins_3Don’t be surprised to stumble upon Enterprise customers in Philadelphia doing a double take.

Identical twin brothers Ethan and Ryan M. are Branch Managers at locations just 15 miles apart. While they both sport a similar friendly face behind the counter, they’re on two distinct career paths.

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Flight delays, frantic travelers and customer service

8.17.17.Blog Image.FBFlight delays aren’t uncommon and they can cause a lot of stress on travelers. Hakim G., a Senior Customer Assistance Representative at Rochester International Airport, has first-hand experience calming frantic travelers’ nerves.

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Five Questions: Vice President of Airport Business Development Michele M.

MMH Headshot 2016In this ongoing series of “Five Questions” blogs, we ask five questions of various members of the leadership team to get their perspective on the business. This time, we spoke with Michele M., Vice President of Airport Business Development.

What’s been the key to success when it comes to growth for our airport business over the past several years? What opportunities lie ahead?

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Spotlight on Service: Management Assistant Daniel G.

5.31.17.Daniel Spotlight FBSpotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Management Assistant Daniel G. who manages an Enterprise branch in Santiago de Compostela, Spain.

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Spotlight on Service: Rental Agent Dwight D.

5.28.17.Dwight D FBSpotlight on Service is a recurring feature in which employees share how they create positive customer interactions. In this segment, we spoke to Dwight D., a Rental Agent at Greensboro Airport in North Carolina. Dwight joined the Enterprise team in 2012 after a 35-year career with the U.S. Postal Service.

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